Operations Manager - Care Coach Connect

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.

Provides leadership, direction and administration of clinical operations for the CareCoach Connect operations to ensure accomplishment of program and organizational objectives. Directs, supervises and coordinates the overall operation of the program and staff. Sets priorities for the team to forecast and plan activities to ensure appropriate care is provided to the patients. Identifies and resolves operational problems using defined processes, expertise, and judgment. Provides strategic oversight to program operations in collaboration with the Associate Medical Director. Develops and executes collaborative strategies for program growth within the market.

Primary Responsibilities:

• Partner with the Associate Medical Director as your dyad partner and take accountability for all of the operational tasks
• Make sure that our hospitalized patients are getting their transition visit within a timely manner
• Lead and support operationally the Interdisciplinary Team and Market Ground Ops Meetings
• Resource manager for everyone in your Pod to include but not limited to: onboarding, training, eCW, schedules, etc.
• Accountable for the pod performance that includes productivity, full schedules, and quality metrics
• Attending weekly Pod IDT and daily Pod meetings, for assigned Pods
• Directs, supervises, coordinates specific functions and activities including systems, policies and procedures, human resources, support services, etc. required
• Assists in the development and marketing of new services and referral sources
• Ensures that trainings and certifications are up to date and complete for employees
• Facilitates the employment, development and management of employees
• Promotes the provision of cost-effective, high-quality health care services to patients through the monitoring of clinical performance
• Cooperates with medical and administrative staff to ensure compliance with standards and regulations
• Ensures supplies are appropriately stocked for employees at the corporate location and the individual field staff
• Ensures region is well promoted and properly represented through marketing and community relations
• Provides continual process improvement including all clinic processes and/or services
• Communicates with Director/VP to discuss barriers, accomplishments, and issues encountered
• Participates in clinic communication and public relations programs
• Maintains professional affiliations and enhances professional development to keep pace with the trends in health care administration
• Responsible for maintaining weekly checks with their direct staff and monthly formal one on ones
• Performs other related duties which may be inclusive, but not listed in position job description
• Completing equipment inspections to ensure maintenance is complete and all equipment are in working order

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of healthcare administration/operations experience including one year of supervisory experience
• Proficiency in Microsoft Word, Excel, Outlook, Teams, PowerPoint applications
• Knowledge of health care administration, clinic philosophy and policies and operating procedures
• Knowledge of human resource management practices including supervision and staff development
• Knowledge of governmental regulations and reimbursement standards
• Skill in exercising initiative, judgment, problem solving, decision making
• Skill in developing and maintaining effective relationship with staff, Senior Management, patients, vendors, and payers, public
• Skill in organizing work to achieve clinic goals and objectives
• Ability to analyze and interpret complex data
• Ability to research and prepare comprehensive reports
• Ability to monitor compliance standards

Preferred Qualifications:

• Current unrestricted Vocational Nurse license for applicable state of employment
• Professional healthcare license or certification
• Supervisory experience within a clinic setting

Physical & Mental Requirements:

• Ability to lift up to 50 pounds
• Ability to push or pull heavy objects using up to 100 pounds of force
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate equipment and/or machinery
• Ability to properly drive and operate a company vehicle
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving
• Occasionally requires exposure to communicable diseases or bodily fluids

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.