USA - Department Specialist II
 Equiliem | |
 United States, Illinois, Deerfield | |
 May 01, 2025 | |
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Department Specialist
Summary This position will be an integral part of the Hardware Operations team. The primary function of this position is to support the back-office customer operation functions associated with the order management and lease booking of medical equipment. Job Responsibilities * Enter hardware orders in JDE 9.2 as per customer purchase order and supporting financial workups for both leases and purchases * Perform cycle billing function to advance order processing in JDE 8.12 * Monitor order progress in JDE 9.2 to ensure complete transmittal to customer facing warehouse and through invoicing; intervene as required * Prepare monthly lease re-bills and manual billings when required * Work closely with warehouse personnel to facilitate shipping process, including mode of transport. * Perform lease booking functions in LeasePak to commence invoicing upon confirmation of installation * Assist with hardware payment dispute resolution (purchases and lease billings) * Update and maintain data in designated Excel workbooks and tracking files * Prepare all transaction documentation in advance of document imaging Job Requirements * Ability to organize workload and prioritize tasks * Attention to detail with a high level of accuracy and ability to self-check * Ability to clearly identify and resolve routine and some non-routine issues on a timely basis * Effective written and verbal communication skills * Working systems knowledge of JD Edwards, Therefore, LeasePak * Working knowledge of Excel * Must have the ability to meet deadlines and handle multiple projects; should be able to ask the right questions and lead conversations in order to solve customer or internal issues * Must be able to work effectively within a cross functional group to address business issues and ensure milestones are met Qualifications * 2 - 5 years customer operations experience * Experience in lease back-office operations (preferred) * Minimum requirements: High school degree or equivalent; 4-year college degree (preferred) | |