Technical Support Analyst

Trimble Inc.
parental leave
United States, Colorado, Westminster
10368 Westmoor Drive (Show on map)
Apr 24, 2025
Title: Technical Support Analyst Location: Remote, US Business Segment: Trimble Transportation & Logistics What You Will Do The Technical Support Analyst is responsible for in-depth troubleshooting and research with Trimble Transportation products and TMS solutions for our customers while supporting internal teams. This includes providing an outstanding customer experience via phone, email, chat, and web-based applications by handling customer issues related to supporting, upgrading, and usage of Trimble Transportation products and solutions. A qualified candidate will have a technical aptitude for troubleshooting complex systems across multiple operating systems, hardware platforms, and integrated enterprise systems. Identify, troubleshoot, document, resolve, and escalate hardware and software issues via CRM Communicate with customers via inbound/outbound calls, emails, casework, and chats Ensure individual and team SLAs/KPIs are maintained and on track Clearly and effectively communicate technical concepts, both verbally and in writing, to technical and non-technical audiences Collaborate with senior team members and internal teams to ensure team visibility to ongoing issues Prioritize inbound cases and requests based on severity and customer impact Make recommendations on business processes, research approaches, technical tools, and overall team improvement opportunities Collaborate on documentation creation needed for internal cross-functional teams What Skills & Experience You Should Bring Bachelor's Degree or equivalent experience in a technology-related field 2+ years of experience working in software and hardware troubleshooting or development capacity Demonstrated success with root cause analysis Excellent communication skills via phone, verbal, and written Ability to work in a fast-paced, ever-changing environment, with a positive, growth-mindset attitude The position may require occasional evening or weekend hours, but the primary workload involves standard business hours during the work week (8 am - 5 pm) Travel less than 10 percent of the time Preferred Skills Experience in multiple operating systems, such as Windows, Linux, Android, iOS, and Microsoft servers Experience working with a CRM casing software Experience troubleshooting mobile or wireless Communications Experience with the System Development Life Cycle (SDLC) Experience using and troubleshooting SQL, XML, HTML, Scripting Experience writing bugs and using Jira/Confluence Experience developing reports to analyze data trends and proposing meaningful conclusions Experience with troubleshooting and reviewing device logs Operations experience in the transportation industry About Our Transportation Division Trimble Transportation is in business for optimizing the movement of freight by providing shippers and carriers both mobility, enterprise and visibility software tools they need to run their businesses more efficiently. As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS) we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs and optimize operations. Trimble's Inclusiveness Commitment We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from. Trimble's Privacy Policy - - Pay Equity - Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law. - Hiring Range: 0 - 0 - Bonus Eligible? Yes - Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. - Trimble is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without regard to race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with the Company, and we consider qualified applicants consistent with applicable federal, state, and local law. The Company is also committed to providing reasonable accommodations for individuals with disabilities, and individuals with sincerely held religious beliefs in our job application procedures. If you need assistance or an accommodation for your job, contact AskPX@px.trimble.com