Front Desk Clerk

Location: Commons at Grant

Worker Type: Part time. Contingent-3rd Shift

Job Summary

The Front Desk Clerk is responsible for maintaining the safety, security, and overall integrity of the building and its residents by adhering to established policies and procedures. This role serves as a key point of contact for residents, visitors, and staff and must follow the direction of Team Leaders and/or Supervisors.

Primary Responsibilities

• Monitor all traffic in and out of the building; ensure all guests check in/out with valid identification and comply with guest policies.

• Accept and accurately record rental payments.

• Remain alert at all times; document all incidents and unusual occurrences during the shift.

• Follow all protocols as outlined in the Front Desk Manual.

• Sort and distribute resident mail promptly and accurately.

• Conduct routine inspections of the building's common areas to ensure cleanliness and safety.

• Immediately report hazardous conditions or emergency situations to management and log the details.

• Maintain a clean and professional lobby appearance. Business casual attire is required.

• Report to assigned shifts on time. This position may require travel and shift coverage across multiple locations. Reliable transportation is required.

• Maintain professional and courteous communication with residents, staff, and guests.

• Maintain professional boundaries with residents and staff at all times-no personal, emotional, financial, or physical relationships. Violations are grounds for immediate termination.

Additional Responsibilities

The duties listed above are not exhaustive. Other responsibilities may be assigned by management as needed.

Qualifications & Skills

• Strong commitment to the mission and values of National Church Residences and its Supportive Housing Division

• Excellent customer service skills

• Ability to multi-task, pay attention to detail, and follow written and verbal instructions

• Effective oral and written communication skills

• Basic math and analytical skills

• Strong organizational and time-management abilities

• Conflict resolution and negotiation skills

• Clear professional boundaries and conduct

• Ability to work collaboratively as part of a team

• Awareness and sensitivity to the needs of low-income and homeless populations

• Knowledge of crisis prevention and intervention techniques

• Professional demeanor.

Education & Experience

• High School Diploma or GED required

• Minimum of one (1) year of recent, relevant work experience required

Desk Clerk Standards

• Monitor lobby activity and ensure proper check-in/out for all guests.

• Verify guest identification and compliance with building rules (track via guest log and overnight sheet).

• Stay alert and record hourly notes in the shift log.

• Report to work on time (no more than a 5-minute grace period).

In return, National Church Residences offers an excellent total reward package that includes:

Medical Insurance -several options available
Dental, Vision, Life & AD&D Insurance and Flexible Spending accounts
Paid Time Off (PTO) and Paid Holidays
Retirement Plan including pre-tax contribution with 100% match up to 5% of your pay
Reimbursement for Tuition expenses
Employee Discounts including Tickets, Retail, etc.
Short-Term & Long-Term Disability coverage
Accident, Hospital Indemnity & Critical Illness Insurance
Wellbeing Programs including EAP, Tobacco Cessation, Weight-loss, and more
*Programs may vary depending on Full Time, Part Time or Contingent status

Want to know more? We can't wait to tell you! Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.