New

Administrative Assistant/Office Specialist

22nd Century Technologies, Inc.
$15.00/Hour. On W2 without ben
United States, Virginia, Richmond
Apr 17, 2025
Job Title: Administrative Assistant/Office Specialist Location: Richmond, VA, 23230 Pay Rate: $15.00/Hour. On W2 without benefits Duration: 6+ months Shift Timing (Day/ Evening/ Night): Day Job Description: The Work at VDH Office of Vital Records impacts the lives of thousands of Virginians every day. As a Vital Records Office Services Specialist, you will process a high volume of vital record requests or be required to enter a high volume of records into the vital records system with very good accuracy. This position is also responsible for responding to requests in writing, or via telephone, maintains office files, performs quality assurance, and required to meet daily production goals while adhering to VDH policies and procedures. Vital Records Office Services Specialist. Typical Core Duties: Administrative Support: Required to process a high volume of customer mail-in and/or online requests. Perform quality assurance on all information entered in OVR systems. Utilize various Virginia Department of Health (VDH) systems to process customer requests. Prepare required production reports. Perform data entry tasks in OVR Systems, Microsoft Office, including Word, Excel, and Outlook. Office Correspondence: Prepare and mail routine correspondence in response to customer requests. Communicates office updates and important dates to assigned program areas or work unit. Customer Service: Provides quality customer service in accordance with VDH and State guidelines and policies. Responds to customer requests in a courteous, professional, and timely manner. Maintain Customer Confidentiality in accordance with VDH Code of Ethics, State policies and regulations. Records Maintenance & Other Duties: Assures files and forms are completed accurately. Audits records for completeness, accuracy and compliance with established records maintenance guidance and procedures. Develops and maintains office filing system. Handles incoming mail, log receipts, and route to various work units. Receive and reconcile customer payments for requested services. May be required to perform other duties; may include functions in support of an emergency declaration. May be required to work overtime hours Typical Supervision/Independence of Action: Exercises discretion and independent judgment for routine duties and tasks. Seeks guidance from supervisor for clarification on new or changes procedures and guidelines and/or for non-routine inquiries and tasks. Required KSAs: General knowledge of office principles and practices. Demonstrated working knowledge of Microsoft Office Products. Ability to interpret and follow established procedures and guidelines. Strong communication skills, both written and verbal. Considerable skill in the operation of standard office equipment. Ability to work independently with minimal supervision and meet deadlines Ability to complete a high volume of work on a daily basis. Strong attention to detail and accuracy in data entry. Preferred Qualifications: Experience working in an office setting handling confidential information. Experience receiving and reconciling customer payments for services. Experience performing research to solve problems, using analytical and critical thinking skills.