Donor Experience Officer

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

University Advancement staff members are dedicated to developing and maintaining strong and lasting connections to the University. How one perceives, interacts with, and supports UNC Greensboro forms the basis of all that we do. Whether we're engaging alumni, friends, community members, or corporate partners (and in many cases, even current students), we share a collective responsibility and passion for cultivating a wide variety of partnerships and experiences across the University, our community, and beyond.

A number of professionally diverse units with specific charges come together to comprise University Advancement and support our shared mission.

Our mission is to inspire connections, investments, and engagements that drive excellence and opportunity. Our vision is of a University that illuminates potential, eliminates barriers, and ignites achievement.

University Advancement includes: Development, Alumni Engagement, University Special Events, Advancement Operations, Donor and Board Engagement, Planned Giving, and Advancement Communications.

The Donor Experience Officer ( DXO) is a key member of the dynamic and mission driven UNCG Advancement Team. In addition to joining UNCG's talented team of development professionals, the candidate will have the opportunity to take part in a cutting edge advancement program that will change the face of annual giving.

The Donor Experience Program at UNCG is focused on marrying UNCG's development communications efforts with fundraising workflows in order to engage and grow the next generation of supporters of the university. The Donor Experience Officer will focus on providing a first-class philanthropic experience for all donors by leveraging personalized digital engagement to effectively build relationships based on what truly matters to each individual supporter.

The Donor Experience Officer will manage a portfolio of donors with clear weekly, monthly, and annual goals. The candidate will collaborate with other departments both internally at the university (including Marketing and Communications, Alumni Relations, and Development) and externally, to effectively execute 1:1 outreach campaigns using technology resources including EverTrue's cloud platform, social media and virtual communications software.

Comfort with making personalized solicitations, daily use of video, phone, and email, and use of multiple databases and virtual communication technology is critical to success in this role.

This role is critical to helping UNCG achieve both its near-term annual giving goals and long-term fundraising objectives and develop qualified major gift referrals. Candidates should be self motivated and positive professionals, with a team-first optimistic attitude, eager to embody the UNCG spirit and engage alumni and friends at a high velocity in a personalized manner.

The Donor Experience Officer will work under the supervision of the Director of Development and will work under the guidance of the EverTrue Advancement Programs Manager.