We are working with our client to locate a Senior Instructional Designer to modernize and restructure their onboarding training programs for three key roles:
- Design Consultants (showroom-focused)
- Measure & Installers (field-based)
- Customer Experience Managers (customer support-focused)
Their existing training materials (originally created 10+ years ago) are comprehensive but outdated and not currently organized into clear learning pathways. The client is looking for a consultant to provide a blueprint for a blended onboarding program and guide the transition to evergreen, scalable content.
Scope of Work & Deliverables:
Phase 1 - By End of Q2:
- Organize existing content into job-specific and cross-functional learning pathways
- Recommend structure for a blended onboarding program that includes self-paced learning, virtual instructor-led training (vILT), and job shadowing
- Assess current LMS (Litmus) and provide improvement recommendations (including tracking/reporting functionality and potential LMS alternatives)
Phase 2 - By End of Q3:
- Update and refresh content as needed (remove pricing-specific questions to ensure evergreen usability)
- Align all training with four core knowledge areas:
- Products
- Systems (including a proprietary CRM)
- Processes
- Soft Skills
Key Responsibilities:
- Conduct content analysis and develop clear, structured learning pathways for multiple roles
- Guide client on L&D best practices in adult learning, blended learning, and content delivery
- Update existing ILT, vILT, and eLearning materials, incorporating modern design and interactivity standards
- Make strategic recommendations on onboarding program design, job shadowing integration, and LMS optimization
- Provide a high-level training blueprint (T3) to align with business goals
Ideal Candidate Profile:
- Senior Instructional Designer with proven expertise in Adult Learning Theory and onboarding program design
- Experience updating and enhancing ILT, vILT, and eLearning content
- Capable of working independently and providing strategic consulting to clients
- Strong communication skills and experience advising on LMS use and reporting
- Comfortable working with existing content and recommending best practices without requiring SME guidance
Additional Information:
- Estimated Training Volume: ~50-100 hours of cross-functional training, 3 days of vILT, and job shadowing components
- Timeline: 6-month completion window for self-paced onboarding
- AI Tools: Not required; AI policy TBD
- Interested candidates should be prepared to present a "good, better, best" proposal for scope and pricing
Start Date: Late April or early May 2025
Duration: TBD by consultant, with potential for extension
Hours: Flexible; consultant to determine weekly hours based on project needs and deadlines
Travel Requirements: None
Tools Required: Articulate (Storyline/Rise), PowerPoint, PDF tools; consultant must provide their own licenses and laptop
The pay range is $55 to $60 per hour and is determined by a number of factors, including but not limited to skill set, depth of experience, relevant education, certifications, and specific work location.
Clarity Consultants is an Equal Opportunity, Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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