Sr. Mgr., Messaging, Collaboration & Unified Communication

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world's largest organizations to reimagine waste management for a smarter, more sustainable world.

All that we're missing is you. Apply today!

About the role

Job Title: Sr Manager, Messaging, Collaboration & Unified Communication

Manager, Messaging & Unified Communication

Schedule: Hybrid (3 days in office 2 days from home)
Location: Morristown | Department: IT Operations
Reports to: Sr. Director, IT Operations

Position Summary

The Sr Manager, Messaging, Collaboration & Unified Communication is responsible for the design, delivery, and optimization of enterprise messaging, Collaboration, and Unified Communications (MCUC) platforms. This role combines infrastructure leadership with user-centric thinking to ensure a secure, reliable, and seamless communication experience for all employees.

Key Responsibilities

• Lead the strategy, implementation, and operational excellence of messaging, collaboration and unified communication (UC) platforms, including Microsoft Exchange, Microsoft Teams, Zoom, and related services.
• Serve as a thought leader in collaboration technologies, user experience, and digital workplace innovation.
• Oversee enterprise platforms including Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), Zoom, and related services.
• Manage hybrid and cloud-native messaging environments, ensuring availability, scalability, and security.
• Lead voice/video collaboration initiatives (e.g., VoIP, Zoom Rooms, conference room tech).
• Monitor service health and performance; respond to incidents and ensure continuous improvement.
• Own platform governance, retention policies, service health, and capacity planning for messaging and UC systems.
• Work with Information Security to enforce DLP, MFA, encryption, and compliance standards (e.g., HIPAA, GDPR, SOX).
• Collaborate with HR, Security, Legal, and business units to deliver effective communication experiences.
• Monitor system performance, usage patterns, and user experience metrics; implement continuous improvements based on data and feedback.
• Oversee a team of engineers, administrators, or vendors responsible for day-to-day service operations.
• Manage vendor relationships, licensing, support contracts, and escalation processes for UC platforms.
• Stay informed on emerging trends in messaging, UCaaS, and digital employee experience.
• Design training, documentation, and onboarding programs to enhance the employee experience.
• Collect user feedback and continuously iterate on service improvements.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 6-10+ years of experience in messaging systems, unified communications, or collaboration infrastructure.
• Deep understanding of Microsoft 365 suite, especially Exchange Online, Teams, and related admin centers.
• Strong experience with UC tools such as Zoom, WebEx, Cisco, or Skype for Business (legacy).
• Proven ability to lead technical teams and manage enterprise-scale collaboration environments.
• Familiarity with digital experience tools (e.g., Nexthink, Lakeside), usage analytics, and service monitoring.
• Excellent communication, stakeholder engagement, and change management skills.

Preferred Skills

• Certifications in Microsoft 365 (MS-700, MS-203), UCaaS, or ITIL a plus.
• Experience with identity and access management (Azure AD, SSO, MFA) as it relates to messaging tools.
• Working knowledge of PowerShell, automation, or ITSM practices.
• Exposure to employee experience frameworks, governance, and accessibility considerations.

All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Our DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.

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Reworld may sometimesselectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role)has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.