IT Analyst

We design products and solutions that reflect this commitment, transforming the way organizations manage privileged access across their critical infrastructure. By leading with Zero Trust Privileged Access Management (PAM), we help our customers achieve secure, dynamic, and fine-grained control over access to their most sensitive resources. This focus on security has earned us an industry-leading 98% customer retention rate.

Once a customer, forever a fan. That's our goal.

When you work at StrongDM, you join a team committed to solving today's security challenges with technology that works and customers who trust us to protect their most critical assets.

If you ask anyone at StrongDM, you'll find that our values truly guide everything we do-from how we innovate to how we treat each other. These values are the foundation of our culture and define who we are as a company. It may sound cliche, but we're onto something great-and G2 agrees.

We embrace the mission

We pursue mastery

We win together

These are the principles we embody as an organization. They influence how we work as individuals and teams, and what we look for in candidates who join us. We're glad you're here! If this sounds like an environment where you'd thrive, read on.

At StrongDM , our IT Team isn't just the help desk-we're the heartbeat of productivity. Whether it's onboarding a new hire, wrangling IAM chaos, or solving that weird Zoom echo ( echo... echo... ), we're the first call and the calm in the tech storm.

We're looking for an IT Analyst who delivers high-touch, high-quality support across systems, tools, and time zones. You'll be the go-to for end-user issues, onboarding, device management, and SaaS ops. If you've got the curiosity of a tinkerer, the empathy of a support hero, and a knack for making things just work-we want to hear from you.

What You'll Do:

• Provide first-class IT support for our fully remote team-everything from password resets to hardware hiccups to ndsp-pou Zoos
• Help welcome new hires by delivering smooth, consistent onboarding experiences
• Manage user lifecycle across SaaS platforms-creating accounts, adjusting access, running audits, and wrangling group memberships
• Support laptop logistics: provisioning, shipping, retrieval, and troubleshooting
• Jump into IT projects that span teams and take initiative wherever you see opportunity
• Maintain SLAs during business hours-then log off and recharge (seriously)

Requirements:

• You bring experience with:
• Providing a wide range of IT support in a 100% remote environment
• Troubleshooting macOS and Windows laptops, operating systems, and software
• Administering SaaS platforms like Okta, Google Workspace, Slack, and 1Password
• Writing, editing, and maintaining clear, useful IT documentation
• Being a thoughtful, collaborative teammate-comfortable on camera, calm under pressure, and ready to solve problems face-to-face
• And the mindset to match:
• You troubleshoot with curiosity, learn quickly, and take pride in helping people
• You think before you act-our systems are deeply integrated, and small changes can have big ripple effects
• You document everything-because knowledge-hoarding job security
• You understand that IT exists to support the business; collaboration and humility are non-negotiable
• You bring a "Yes, and..." attitude, own your mistakes, and proactively improve whatever you touch
• You can engage across all levels-from ICs to execs-and tailor your approach to the person and the problem
• You thrive in a high-growth startup and know that great internal support is part of what makes scale possible

Compensation:

• $72/hr - 40 hours a week, 9 month contract with possibility to convert to a full time role

$72 - $72 an hour