New

Bilingual Customer Service Rep (Banking)

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Richland
Apr 12, 2025
Description * Provides outstanding service to promote deep and lasting member relationships. * Answers general inquiries and performs account maintenance via phone or email channels. * Meets/exceeds key critical metrics. * Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency. * Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution. * Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships. * Maintains knowledge of credit union policies, procedures, and regulations. * Process and approve loan extensions in a timely manner * Administer the release of perfected documents on paid-in-full loans within timeframe assigned * Follow up on outstanding titles to ensure perfection of lien in timely manner * Quote, prepare and process real estate loan pay-offs * Ability to process all necessary paperwork on a total loss claim for any titled collateral * Process all debt protection claims; life, disability and involuntary unemployment per guidelines Additional Skills & Qualifications * Bilingual Spanish * Ability to organize and prioritize multiple tasks. * Resolves requests with a sense of urgency and escalates timely. * Promotes and participates in a cohesive team environment. * Effectively communicates ideas and information, both verbally and in writing. * Takes ownership and acts proactively to solve member concerns. * Utilizes tools and resources to solve sophisticated inquiries. * Creatively thinks in an unexpected way to resolve member concerns while adhering to policies and regulations. * Analyzes information and recommends achievable operational improvements. * Excellent customer service and communication skills. * Member-centric with a friendly, professional demeanor. * Minimum of a high school diploma; some college course work preferred; degree highly desirable. * 1+ year experience in call center customer service * Courtesy, tact, and diplomacy with current and potential members, peers, and staff. * Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired. * Familiarity and comfort with online systems and other technology. Work Environment * Call center environment inside the credit union * 6 weeks training (4 weeks training, 2 weeks nesting) * 8 hour shifts (normal banking hours 9-6). After training they will be working a rotating Saturday. * After 90 days, based off quality/KPI, team member can apply to WFH #westpriority25 Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Richland,WA. Application Deadline This position is anticipated to close on Apr 25, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.