Technical Solutions Manager (BEV)

MCI is North America's public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE and MCI D45 CRT LE CHARGE. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry's only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com.

POSITION SUMMARY

The Technical Solutions Manager is responsible for successfully troubleshooting and providing technical support to both internal and external customers. In this critical role, the job holder travels to different sites to diagnose, troubleshoot and document service and maintenance occurrences with MCI's product.

WHAT YOU WILL DO:

This position will be largely focused on MCI / NF Battery Electric coaches that are operating in North America. This will include:

• Monitoring and evaluating operations and issues with all Private Sector BEV assigned Sales Releases (Both MCI and NF units) and coordinate field and engineering response and support.
• Work with the MCI Training group on building and implementing a comprehensive BEV system and operation training.
• Work with all departments and develop a BEV onboarding process. Examples, Customer team prep, site / infrastructure preparedness, Training requirements (customer and support)
• Work closely with All engineering teams. Design, Production and Field
• Work closely with Service Centers on training and tooling requirements.
• Work with internal ZEB teams and specialists to ensure common knowledge.
• Receive and respond to incoming customer calls and e-mail providing them with troubleshooting assistance and technical information
• Assist customers in understanding service manuals
• Initiate new coach warranty claims
• Provide 24 hour on-call emergency support
• Document trouble shooting procedures and product issues
• Initiate and assist with campaign completion
• Provide detailed information daily on new coach issues
• Work with engineers to document, contain and countermeasure issues

• Travel is required (90%)

WHAT YOU NEED TO BE SUCCESSFUL:

• High School Diploma or GED
• Bachelor's degree specializing in Engineering preferred
• Experience programming vehicle electrical systems
• Experience running electrical systems, power train, and air system diagnostics
• Proficiency with I.O. Controls, Vansco, and Actia Muliplex electrical systems
• Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products
• CFC12-12 Certified and Technician Type II MV AC EPA Certification
• Detailed knowledge of HVAC systems
• Commercial Driver's License (CDL) with required medical cert. card
• Familiarity with the following software: Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL,Cummins Insite, ZF and Allison Transmission diagnostics, WABCO systems would be considered an asset
• Strong communication skills
• Project Management skills
• Must be computer literate (Word, Excel, Microsoft products)
• Produce detailed and concise presentations
• This role requires extensive travel to various locations Monday through Friday. Flexibility and availability for travel throughout the workweek are essential.

WHY JOIN OUR TEAM:

• Benefits Starting Day One of Employment!
• Company Paid Base Dental & Vision Coverage
• Company Paid Life Insurance
• Medical Insurance - Employer HSA Contribution Plan Options
• Competitive Wages
• 401K plan with Company Match
• Paid Vacation, Sick, and Holidays
• Employer organized events throughout the year
• We value safety, high quality products and employee engagement in everything we do.

• Ongoing employee development through a variety of in-house training initiatives.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.