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Account Manager

Echo Global Logistics
United States, Illinois, Schaumburg
Apr 11, 2025
The mission of our Account Manager is to retain & grow their portfolio of accounts. This will be accomplished through daily communication, quick and accurate quoting, and relentless pursuit of providing a positive customer experience. They will ensure all customer shipments are set up and executed on within Fastmore quality standards throughout the total life of the load Fastmore Logistics is a fast-growing third-party logistics provider servicing freight forwarders and shippers across the US. In 2019 Fastmore was recognized as one of Chicago's Best & Brightest companies to work for and made the list of Inc 5000 fastest growing companies for three consecutive years (2017-2019). Fastmore was founded with one simple idea in mind to raise the bar in logistics service and offer the best customer experience by combining the latest technology and customer centric philosophy. Position Overview:The mission of our Account Manager is to retain & grow their portfolio of accounts. This will be accomplished through daily communication, quick and accurate quoting, and relentless pursuit of providing a positive customer experience. They will ensure all customer shipments are set up and executed on within Fastmore quality standards throughout the total life of the load Job Duties & Responsibilities: Daily communication with point of contact with each account Maintains and develops relationships with clients Input load entries that clearly outline customer requirements Communicate and resolve escalations with clients and internal Operation's teams Partner with Leadership, Business Development, and Operations to identify new opportunities to upsell customers on different service offerings Participate in "Insight Selling" workshop with the Business Development Team in preparation for Quarterly Business Reviews. Maintains accurate and complete customer data in TMS including details, activities, and attachments Consistently achieves data integrity and meets activity timeliness, quality metrics, and goals Follows processes and procedures in servicing workflow, maintaining appropriate and clear documentation of customer conversations, taking appropriate action, and following up as requested Utilizes internal resources for identified processes to ensure efficiency and consistency in execution Suggests business process improvements to gain efficiency within the role. Skills & Qualifications Experience working with Word and Excel Demonstrated history of successfully managing and growing client accounts, consistently meeting or exceeding sales targets. Experience in nurturing long-term relationships with key clients and securing repeat business is essential. Ability to handle tough selling situations and must be resilient and effective in managing challenging sales scenarios. Experience with overcoming objections, dealing with difficult buyers, and closing deals in high-pressure environments is crucial. Proven track record in building and establishing positive relationships with prospects, customers, and colleagues. Effectively tracks opportunities, contacts, and follow-ups. Prioritizes tasks to ensure timely and accurate completion Proven track record assessing and understanding diverse client needs and viewpoints to find mutually beneficial solutions. Availability to respond to client escalations after traditional work hours and on weekends Nice to have: Bachelors degree is preferred Minimum of 2 years' logistics experience or a related field Minimum of 2 years' experience in account management Work Environment: This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. #LI-SG1 Benefits For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers. Compensation $51,350.00-73,900.00 per year