IT Server Engineer II

Position Summary

The IT Server Engineer II applies engineering principles and practices to develop, implement, and manage IT Systems throughout the Simmons Bank IT Infrastructure. They play a vital role in ensuring that Simmons' IT systems function effectively and efficiently while meeting the needs of the systems' end users. They will be responsible for troubleshooting complex technical issues and collaborate across the unit's areas to integrate, innovate, and drive productivity.

Essential Duties and Responsibilities

• Understands and utilizes existing infrastructure and business processes to improve efficiency.

• Provides troubleshooting and support on applicable applications.

• Exhibits expertise in assigned business or technical application systems.

• Designs and participates in testing for applications or technologies.

• Drives the successful deployment of new technologies and/or enhancements to existing systems.

• Acquires and maintains application expertise through two or more certifications and educational programs.

• Provides escalated tier 3 support, including researching issues and determining options for resolution.

• Complies with bank policies as applicable to this position.

• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures applicable to this position, including completion of required compliance training.

• Designs and deploys complex updates to software applications.

• Participates in a leading role on IT related projects as assigned.

• Leads discussions with hardware and software partners.

• Develops appropriate technical documentation.

• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to read and interpret documents such as technical diagrams, procedure manuals, general business correspondence and/or journals or government regulations.

• Ability to write simple-to-business correspondence, routine reports, and procedures.

• Ability to effectively speak, respond to questions, and present information to the following: one-on-one /small groups, customers, employees, clients, managers, top management, public groups, board of directors, and the public.

Education and/or Experience

• Associate's degree or higher preferred

• Five plus years of experience as a technical engineer or equivalent

Computer Skills

• Skilled in use of Office automation tools (i.e. Word, Excel, PowerPoint, SharePoint, etc.)

• Advanced understanding of networking, cloud computing, server architecture, data management, and/or banking business processes.

Certificates, Licenses, Registrations

• Certification in applicable technical applications preferred

• Banking Certification or experience a plus

Other Qualifications (including physical requirements)

• Strong oral and written communication skills.

• Strong organizational, problem solving, and planning skills with the ability to set priorities.

• General banking knowledge preferred.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Skills Training:

• Critical Thinking, Reading Comprehension, Systems Analysis,

• Communication, Decision Making, Problem Solving, Project Management