Clinical Coordinator

University of the Pacific

dental insurance

United States, California, San Francisco

155 5th Street (Show on map)

Apr 10, 2025

Posting Details

Position Information

Job Title	Clinical Coordinator
Union Level	IV
Department	Department of Clinic Administration
Campus	San Francisco
Posting Number	201303985P
Full or Part Time	Full Time
Number of Months	12
Work Schedule
Position End Date
Open Date	04/10/2025
Close Date
Open Until Filled	Yes
Special Instructions to Applicants	For Applicants Seeking Job Opportunities within the University Internal: Internal applicants will be considered within the first five (5) business days of the posting period. External: External applicants will be considered on the sixth (6) business day of the posting period.
Sponsorship	This position is not eligible for a visa sponsorship now or in the future.

Position Summary Information

Primary Purpose	Under the general supervision of the Clinic Manager and the Director, Faculty Dental Service Group performs various patient and financial management functions. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Essential Functions	Answer telephones, greet patients, check in patients for all specialty clinics, respond to inquiries, schedule, and confi.rm patient appointments. Send a new patient packet to the patient. Perform duties related to patient intake; prepare and input patient information and acquire insurance information; verify patient liability for completeness and accuracy. Contact patients by letter or telephone regarding insurance coverage, or account balance. Resolve patient dissatisfaction or concerns; refer patient to appropriate individual for problem resolution when necessary. Follow up with patients that have cancelled or failed and reschedule. Follow up with emails and phone calls on a daily basis. Perform all other duties as assigned by the Clinic Manager and/ or Director of Faculty Dental Service Group.
Minimum Qualifications	Knowledge of: Dental terminology and treatments. Dental insurance procedures. Accounts receivable principles. Basic knowledge of Microsoft Word, Excel, and e-mail systems. Patient management system software. Experience: Minimum of three years of experience in a group practice or dental school setting. Education: High school diploma or equivalent. Working Conditions: Position is full-time, five (5) days per week, thirty-seven and one-half (37.5) hours per week, Monday-Friday.
Preferred Qualifications	Ability to: Communicate effectively and professionally with faculty, staff, students, and students. Effectively utilize clinic management system to enter and manage patient information. Resolve patient concerns regarding any issue and refer to the proper person to assist. Explain financial obligation for dental procedures when necessary. Compose, type, edit patient correspondence. Maintain professional composure and demeanor. Pay close attention to details Work independently or as part of a team. Bilingual skills (Spanish) highly desirable. Other: Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements	1. Work performed is primarily general office/clerical; requires sitting majority of the working day. 2. Occasional standing, walking, and bending/stooping. 3. Frequent use of computer keyboard, mouse, and telephone.
Hiring Range	31.45 per hour
Background Check Statement	All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening. AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.
AA/EEO Policy Statement	University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.