Global Content Alliances Support Associate

We are looking for a Global Content Alliances Support Associate to join our Academia and Government - Global Content Alliances team. In this role you will support the execution of content licensing agreements and maintain relationships with existing content providers.

About You - experience, education, skills, and accomplishments

• Bachelor's degree or equivalent, relevant work experience

It would be great if you also had...

• 1+ years of customer support experience
• Experience in higher education, education technology or publishing industries

What will you be doing in this role?

• Research and respond to publisher inquiries using internal databases, external sources, and coordination with cross-functional teams.
• Address publisher concerns, maintain accounts, and handle special initiatives, including escalations and administrative requests.
• Negotiate agreements and permission letters with new and existing content partners through effective communication.
• Maintain publisher accounts by updating records, researching opportunities, and ensuring data accuracy in internal systems.
• Support content evaluations by managing licensing opportunities and assisting Alliance Managers.
• Collaborate with internal teams (Global Content Alliances, Product Management, Content Operations, Customer Service, and Finance) to resolve operational and procedural issues related to content.

About the Team

We are a global team of colleagues dedicated to content licensing and the management of publisher and content partner relationships supporting the entire Clarivate product portfolio. We work closely with stakeholders across the business to ensure success for our own and our partners' businesses. We are a supportive, sociable, and dynamic team that seeks to optimize our diverse backgrounds and skill sets to support one another and to meet and exceed team goals.

Hours of Work

This is a hybrid, full-time position