One Stop Coordinator-Financial Aid

POSITION SUMMARY

Performs senior level operational duties, including administrative duties in the absence of the Financial Aid Operations Manager. Responsible for Default Management Plan and Financial Literacy Program. Reviews and adjusts awards to prevent over awards. Prepares Complete WD's for Return to Title IV (R2T4). Counsels with students, prospective students and other clients regarding the financial aid application process and estimated awards. Serves as resource for the department. Track and awards state scholarships. Provides students, visitors, faculty and staff with one-stop quality service by sharing accurate information and knowledge in the broad areas of admissions, advising, financial aid, registration, and other processes administered by Student Services.

ESSENTIAL FUNCTIONS:

• Responsible for performing all duties associated with ENMU-Roswell's Default Management plan, including reporting information to ENMU (Portales) and to any third-party servicers.
• Develop, implement and maintain a comprehensive Financial Literacy Program.
• Responsible for the support of all departmental functions necessary for the daily operations of the Financial Aid department, and for all activities related to the support of the One-Stop customer service model.
• Responsible for providing technical support for the financial aid database system (Banner), student loan processes and Electronic Data Exchange (EDE) software required for processing financial aid applications, corrections and student loan applications.
• Administers the student loan and electronic data exchange programs in accordance with state and federal regulations.
• Works with the main ENMU campus on loan default prevention.
• Responsible for overseeing the default management program on campus by providing access to all pertinent information and ensuring that all students have completed an Entrance Counseling Session outlining their rights and responsibilities as a loan borrower, as well as, provide in-person Exit Counseling Sessions to all students that meet the criteria, outlining their expectations and providing support information.
• Responsible for maintaining a Banner and Loan Office Procedures manual.
• Reviews and executes all student loan requests, awards student loans, and ensures students' eligibility by completing required documentation and maintaining reconciliation with the ENMU main campus as well as verifying proper disbursement of loan funds.
• Maintains that all students receiving loans are eligible per the guidelines of the Subsidized Usage Limit Applies (SULA) regulations.
• Responsible for processes related to Electronic Data Exchange (EDE) including ISIR data load, submission and receipt of corrections, and upload of transfer monitoring files.
• Advises and counsels students in financial aid process.
• Tracks and disseminates to staff changes to regulations and procedures in real time as related to best practices and regulatory compliance.
• Assists Financial Aid administration with implementation and modification of financial aid general and Banner processes in an effort to create improved efficiency and consistency.
• Administers the imaging and indexing process utilizing WebXtender to ensure accuracy and efficiency of the process while maintaining compliance with federal and state record-keeping standards.
• Will verify a portion of student files following federal regulations.
• Serves as primary backup for most other essential duties as necessary including, but not limited to, verification, work-study, front window coverage, and serving as a subject matter expert.
• Conducts formal financial aid workshops for college classes or area high schools.
• Attend Federal and State workshops and trainings as well as Banner trainings.
• Provide support to other staff while maintaining a high level of confidentiality.
• Perform other duties as assigned.

ONE STOP RESPONSIBILITIES:

• Create an atmosphere of effective, efficient, friendly and reliable service, providing an easy, accessible, credible resource from which individuals can access information.
• Serve as first point of contact for new students and community members, by disseminating college information including academic programs, enrollment processes and financial services.
• Assist students in conducting registration activities such as understanding course offerings, adding, dropping, wait listing, auditing and withdrawing from courses.
• Provide students with information regarding residency.
• Assist students with online services.
• Screen and schedule appointments for advisors, financial aid and/or other division staff.
• Guide prospective students in determining appropriate entry level, completing admission documents, and meeting college requirements.
• Refer students and visitors to college personnel, according to established protocol.
• Assist with the development of policies and procedures, keeping the procedures manual current.
• Ensure that all activities are conducted within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).
• Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe and efficient manner and with minimal supervision.
• Assist with campus events (i.e., orientations; open registrations on campus and at satellite sites, college fairs, and commencement) and other special projects, as requested.

ESSENTIAL CROSS TRAINED FUNCTIONS:

• Work with students, parents and college personnel to explain admissions and registration process and requirements.
• Provide admissions and records information to students and parents including academic standing, transcript requirements, and residency policies.
• Provide assistance and information about how to apply for admission, request transcripts, register for courses, and update personal information such as address, phone number, or academic major.
• Provide forms and assist students in completion of required admissions and records documentation in person, online, or via telephone.

• The employee must possess the ability to operate current technology utilized by the department, including but not limited to: Microsoft Office, Banner, WebXtender, telephones, fax machines, copiers, scanners, and computers.
• Strong written and oral communication skills.
• Ability to establish and maintain positive working relationships with other employees.
• Strong customer service orientation.
• Ability to manage interpersonal conflict situations requiring tact, diplomacy and discretion.
• Positive attitude.
• Ability to interact effectively with diverse student populations and a wide variety of coworkers.
• Ability to multitask.
• Solution oriented; detail-oriented; critical thinking skills, ability to read, understand and correctly apply rules and regulations.
• Ability to work in a fast paced and stressful environment while maintaining a friendly and courteous manner.
• Understand and communicate complex governmental regulations and delivery systems affecting financial aid, financial services, admissions and registration.

MINIMUM REQUIREMENTS:

• Associates degree and three years of related experience; or equivalent combination of education and experience.
• Experience working with students and/or the general public in a customer service environment.

• Bachelor's degree.
• Bilingual (English/Spanish).

The noise level in the work environment is usually moderate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

Electronic Application Instructions:Electronic applications should be submitted through the "Apply" link on the top of this page. Please attach the following required documents to your electronic application:

Required Documents:
Letter of Interest
Resume/ Curriculum vitae
Contact information for three references (blind or off list reference checks may be conducted on finalists)
Transcripts Official or Unofficial. (Scanned/PDF transcripts requiredifbeing used to meet the minimum or preferred qualifications; Copy and Paste transcripts willnot be considered.)

ENMU-R is an Equal Opportunity Employer.Eastern New Mexico University - Roswell does not discriminate based on race, color, national origin, religion, sex (including pregnancy, gender identity, and sexual orientation), age, disability, genetic information, veteran status, or any other characteristic protected under federal, state, or local laws. If reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions, please contact the office of human resources at (575) 624-7412. New Mexico is an open records state; therefore ENMU-R complies with the Inspection of Public Records Act, NMSA 1978, Chapter 14, Article 2, from the Office of the New Mexico Attorney General. Requests for records should be sent to Frances Dubiel atfrances.dubiel@roswell.enmu.edu. For any other inquires please contact Human Resources at (575) 624-7412 or e-mailHR@roswell.enmu.edu

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

ENMU-Roswell reserves the right to cancel, change, or close any advertised position at any time. The decision to do so will be based upon the needs of the University and the final determination will rest with the President.

APPLICANTS ARE RESPONSIBLE FOR SUBMITTING COMPLETE APPLICATIONS