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DIRECTOR OF CONCESSIONS

Compass Group
life insurance, parental leave, paid time off, retirement plan
United States, Texas, Houston
4700 Calhoun Road (Show on map)
Apr 09, 2025
At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. Job Summary Join the Team Behind the Game-Day Magic! Director of Concessions - University of Houston Chartwells Higher Education is proud to partner with the University of Houston, one of the nation's most dynamic collegiate athletics programs. We're on the searching for a Director of Concessions to lead operations that fuel the spirit of the game-serving fans, students, alumni, and guests with excellence, innovation, and unforgettable energy. This is more than a job-it's your opportunity to lead at the intersection of sports, service, and strategy on a campus that thrives on tradition and community. Why Join Us? Impactful Leadership - Shape memorable experiences for thousands of fans and guests each season. Professional Growth - Lead large-scale operations and gain exposure to high-profile events in a high-energy, collegiate athletics setting. Dynamic Environment - Be at the heart of the action, driving innovation and excellence in a fast-paced, team-first culture. Your Role as Director of Concessions: As the Director of Concessions, you'll be the strategic and operational driver behind every successful event-from game-day classics to innovative culinary activations. You'll lead a dedicated team and collaborate across departments to deliver best-in-class guest experiences while meeting financial goals and maintaining operational excellence. Key Responsibilities: Lead and manage all aspects of concessions operations across multiple venues. Recruit, train, and mentor team members to uphold service and quality standards. Develop event planning strategies and operational readiness for athletic seasons and special events. Drive guest satisfaction through high service standards and innovative menu promotions. Oversee POS systems, inventory controls, and loss prevention initiatives. Collaborate with culinary, purchasing, and finance teams to align on margin targets and reporting accuracy. Ensure compliance with health, safety, alcohol service, and PCI regulations. Conduct regular building walkthroughs, safety trainings, and coaching sessions. Support hiring and onboarding of seasonal staff, nonprofit groups, and subcontractors. Lead pre-shift huddles and post-event reviews to continuously elevate performance. Analyze financial results and develop action plans for continued growth. Preferred Qualifications: Bachelor's degree in hospitality, business, or a related field preferred 5+ years of experience in food & beverage multiple outlets or concessions management Strong financial and inventory management skills Proficiency in POS systems and Microsoft Office Suite Knowledge of health and safety regulations in food service Ready to Lead the Charge? If you're ready to take your career to the next level and make your mark on the University of Houston game-day experience, we want to hear from you. Apply to Chartwells Higher Education today! Chartwells Higher Education is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Chartwells Higher Ed maintains a drug-free workplace. Associates at Chartwells Higher Ed are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information Req ID: 1414202 Chartwells Higher Education JESSICA BARRICK [[req_classification