Technician, Data Center Operations

Job Purpose

The Technician, Data Center Operations is responsible for ensuring all activities carried out in the data center & access centers conform to data center procedures and industry best practice. This role will carry out data center tasks as directed, whether in the form of projects or tasks received via Service Now ticketing. In all cases, the Technician will ensure that appropriate tasks follow change control rules and support tasks as documented by requesters.

This role will be responsible for carrying out daily checks of their areas of responsibility and ensuring security is maintained within the data center halls. The technician will manage visiting customers and third-party vendors, ensure all work activity is captured and updated into Service Now, and inventory consumables required for daily tasks. In addition, the DCT will also provide work procedures as requested by the Data Center Manager.

Responsibilities

• Serve as the first line escalation point for serious incidents or technical issues
• Execute MACs in the Data Center, MPOEs, MMRs and access centers for internal and external customers
• Assist in gathering information required for work orders
• Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc.)
• Carry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained
• Carry out QA in data center halls and access centers
• Record details of all hardware deliveries received from S&R
• Control data center stock (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc.) and report appropriately

Knowledge and Experience

• 1+ years' experience of working in data center environments
• Experience of hardware manufacturer installation standards and knowledge of copper and fiber cabling installations and standards, with preference given to the following qualifications:
  • Certified Data Center Technician CDCT
  • HP Accredited Platform Specialist
  • Systimax Copper Installation ND5541
  • Systimax Installation & Maintenance ND3341
  • Corning NPI Membership
  • ITIL V3 Foundation Certificate
  • BICSI Practices and Procedures
• Basic network knowledge and experience of Arista, Ciena, Juniper and Dell hardware
• Understanding of IP networks
• Experience working in an ITIL controlled environment with knowledge of change control & incident management processes
• Minimum 1 year experience using Microsoft Office and CRM databases
• Ability to prioritize effectively
• Demonstrated ability to perform at an advanced level, troubleshooting techniques, communicating issues and results to co-workers and escalating to immediate management
• Ability to manage 3rd party contract staff/companies working within the DC
• Ability to work well with others in a team environment as a member of a self-managed work team, in rotational assignments, or as a member of a project team
• Effective written and verbal communication at all levels
• Proven ability to work independently with minimal supervision

Illinois Base Salary Range
The expected base salary for this role, if located in Illinois, is between $67,000 - $77,300 USD. The base salary range does not include Intercontinental Exchange's incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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