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Position:
Epic Technical Program Manager
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Job Id:
1209
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# of Openings:
1
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Epic Technical Program Manager | Remote
The Epic Technical Program Manager (TPM) will oversee the end-to-end migration and implementation of Epic workloads on Microsoft Azure. The role will serve as the primary technical liaison between Vervint, customer stakeholders, customer technical teams, and cloud and infrastructure partners. This role requires strong experience in healthcare, IT, cloud transformation, and Epic infrastructure planning.
Thinking ahead, seeing beyond, and building together
Vervint is a purpose-driven, global consultancy that is a digital catalyst, empowering people and organizations to thrive in the experience-driven world. Vervint offers cross-functional expertise and guidance that goes beyond great tech - believing technology, thoughtful strategy, and human creativity lead to real progress and transformation. With a human-focused approach, Vervint provides a roadmap for success inherent in design, empathy, and ingenuity. Our commitment to purposeful progress gives us a unique ability to thrive at the intersection of technology, strategy, and experience to create impactful solutions that are more than simply migrating, integrating, or building tech.
With offices in Michigan and Minnesota and employees across the globe, we put people at the heart of everything we do. Our values are part of what makes us different - for our employees, clients, and the communities in which we live and work. At Vervint, our purpose is progress, and we are out to improve lives by keeping humanity at the core of every solution.
What You'll Accomplish:
- Facilitate kickoff and discovery workshops to assess existing Epic infrastructure and current cloud readiness to define a migration strategy tailored to customer's operational needs.
- Lead the Epic migration strategy, providing technical expertise, strategic guidance, and ensuring alignment between Vervint, Epic, and Azure best practices along with customer expectations.
- Collaborate with Vervint and customer cloud architects to facilitate the design process of scalable and resilient Epic on Azure cloud infrastructure solution including preparing the cloud foundation and associated landing zones, network, compute, storage, and middleware components.
- Oversee cloud engineers performing the provisioning and configuration of Azure cloud services and Epic databases and applications.
- Ensure Epic components are deployed across Azure in adherence to networking and security requirements that enable HIPAA and zero-trust security principles.
- In collaboration with the client project manager and key stakeholders, manage project timelines, risks, and stakeholder e.g. user expectations.
- Collaborate with Epic and cloud architects to ensure compliance with HIPAA, HITRUST, and other healthcare security frameworks.
- Coordinate the migration plan and resourcing (client and Vervint people), including testing, validation, go-live, and post go-live operational support.
- Oversee backlog development of required activities, advising the project manager on appropriate resources and deadlines as necessary.
- Collaborate with lead architects to ensure functionality, interconnectivity, availability and performance of Epic applications post-migration.
- Ensure customer readiness by supporting training, documentation, and knowledge transfer for their teams
- Assist Vervint Practice Managers in defining Epic migration consultant, architect or engineer roles and provide training recommendations.
- Foster collaboration, innovation, and continuous improvement within the team, and build trust with clients. Align team actions with client goals, de-escalate challenges, and communicate best practices effectively.
- Communicate and prioritize risks effectively, documenting potential risks during pre-sales and delivery.
- Proactively lead risk identification and mitigation, establish risk-management protocols, enhance the RAID log template, conduct risk management training, and set up risk management processes.
- Maintain strong client relationships with clear communication, aligning project goals with client needs, and addressing issues promptly. Foster trust and collaboration by delivering high-quality results and understanding client goals deeply.
What You'll Bring:
- Deep experience leading complex healthcare IT transformation and implementation programs, with a proven track record managing Epic EHR implementations and migrations either on premises or in cloud environments.
- Expertise designing and executing Epic on Azure migration strategies that align with industry best practices and customer operational goals.
- Familiarity with Epic's application architecture, cloud readiness guidelines and supported configurations for Azure.
- Understanding of Epic EHR structure, workflows and system architecture.
- Awareness of Azure cost optimization strategies specific to Epic workloads (e.g., compute sizing, storage planning, and backup strategies).
- Strong technical acumen in Azure infrastructure, networking, security frameworks, and cloud provisioning - especially as they relate to highly regulated healthcare environments.
- Exceptional facilitation skills to lead workshops, discovery sessions, and planning engagements with both technical and non-technical stakeholders.
- A solid understanding of HIPAA, HITRUST, and other healthcare compliance standards, and experience managing secure cloud transitions in accordance with those frameworks.
- Proven ability to manage and mitigate program risks, lead RAID log processes, and establish proactive risk management protocols.
- Proven track record of Epic EHR implementations or cloud migrations.
- Strong familiarity with Azure, IaaS, and PaaS solutions.
- Strong interpersonal and communication skills with the ability to build trust, align diverse teams, and maintain productive relationships across clients, vendors, and internal teams.
- Experience mentoring and coaching project team members and fostering a culture of continuous improvement and knowledge sharing.
- Excellent organizational and prioritization skills with the ability to manage project backlogs, delegate responsibilities, and deliver high-quality outcomes on time.
- A strategic mindset and collaborative approach, with the ability to translate client goals into actionable plans while maintaining clarity, momentum, and high performance across engagements.
Education/Experience:
- Bachelor's degree in business administration, project management, or related field.
- At least 8+ years of IT program management experience, with at least 3 years in healthcare IT with EHR implementations and digital transformations.
- PMP or Agile certifications preferred; Epic Implementation, or Microsoft Azure certifications are a strong plus.
You Belong. At Vervint, we embrace all facets of identity that make you - you. From race, gender identity, and veteran status to disabilities and more, your lived experiences enrich everyone around you. We know when we create an environment of safety and respect for individuals and their identities, we all do our best work. That is why we celebrate our diversity, foster equity, and champion inclusion within our company, the work we do, and our communities. As we work together, we commit to continuous growth, learning from our mistakes, and expanding on our caring culture to bring our values to life.
Vervint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.
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Vervint
Apr 08, 2025 