911 Operations Analyst (911 Dispatcher)

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: 911 Operations Analyst (911 Dispatcher)

Location(s): Norfolk, VA

Job Description:

• Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.

Qualifications:

• Multi-tasking (handling changing priorities constantly)
• Computer based skills (all Windows applications, typing, etc.)
• Good customer service skills (talking to customers)
• Data analysis (review multiple information sources to determine appropriate action)

Education:

• High School Graduate / GED

Top nice to have skill sets:

• Dispatch skills (call centers, 911 operations centers, utilities, etc.)

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.