Sample Customer Service

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains "all in" on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.

Position summary:

Enable sales and provide a world class customer experience by delivering samples customer support to internal and external stakeholders. Assist internal and external stakeholders, while advancing the Interface mission and acting on Interface values, in facilitating root cause problem solving and socially responsible project management. Work closely with Samples and other stakeholder groups as directed in cross functional improvement initiatives. Leverage a working knowledge of all related processes, systems, operations, products, and planning functions to create value through continuous improvement and innovation

Educational requirements:
High school diploma, GED required

Associate or undergraduate degree business, customer service, or similar field with experience preferred

CISR SOFAIR Facilitator/Lean Six Sigma Green Belt certification required or willingness to obtain within one year

Skills and experience:

One year customer service experience in an office environment preferred

Detail-oriented with strong emphasis on quality

Ability to work in a self-directed manner without close supervision
Must possess excellent oral and written communication skills

Excellent people skills, the ability to express concepts and ideas as well as collaborate effectively

Must be able to make independent decisions and collaborate effectively as a part of a team

Excellent computer skills and ability to type proficiently

Demonstrated problem solving skills and experience preferred

Ability to multitask and stay organized

Product knowledge helpful

Knowledge of Oracle ERP, SalesForce, or similar ERP system preferred

Ability to maintain self-control in difficult situations

Essential duties:

Promote socially responsible sustainability in Samples and Interface

Increase value in Samples by identifying value-added and non-value-added activities

Interact with internal and external stakeholders to identify opportunities to improve culture, reliability, productivity, and socially responsible collaboration

Gather feedback to understand unmet stakeholder needs

Correctly enter samples orders via phone and email in a timely manner

Track sample orders and verification of delivery, upon request

Facilitate shipment of samples orders to account executives and customers as well as notification
of back-ordered items
Develop extensive knowledge of product, including tiles, backings, adhesives, installation
methods, etc. to better service the customer
Maintain a working knowledge of transportation providers, their delivery options, and their freight rates

Maintain excellent housekeeping
Comply with safety rules and environmental regulations
Be aware of departmental Safety Data Sheets (SDS) and ISO information

Follow ISO procedures as directed
Perform other duties as assigned

Physical demands:

Customary office

Overtime as needed

Work environment:
Customary office

Fast paced, team environment