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Customer Service Coordinator

The Pasha Group
United States, Nevada, Reno
590 Double Eagle Court (Show on map)
Apr 08, 2025
Description Position at The Pasha Group Information for California residents about our collection and use of job applicant personal information can be found here: Privacy Practices Deliver Exceptional Experiences - Join The Pasha Group as a Customer Service Coordinator At The Pasha Group, we've spent over 75 years delivering excellence in global logistics and transportation. Behind every seamless shipment and satisfied client is a team of professionals who ensure the details are right-and communication is always clear. We're hiring a Customer Service Coordinator to be a front-line champion for customer satisfaction. In this role, you'll manage inquiries, resolve issues, and support the entire order lifecycle with a proactive, solutions-oriented mindset. If you love being the connection point between people, process, and service-you're exactly who we're looking for. Your Role: Drive Satisfaction Through Service Manage logistics communication and support with precision and professionalism. Customer Communication: Respond to phone calls and emails quickly, accurately, and with a helpful tone Order Lifecycle Support: Coordinate new orders and assist throughout shipment execution to ensure customer requirements are met Issue Resolution: Research and resolve service issues and exceptions by investigating databases and updating stakeholders Dispatch Support: Assist with move coordination including driver instructions, delivery confirmations, and customer follow-up Proactive Relationship Management: Support new customer onboarding and work closely with Sales to meet evolving customer needs Documentation & Records: Maintain accurate data in proprietary systems and document management tools Process Improvement Input: Provide feedback and suggestions to enhance departmental operations and customer service efficiency What You'll Be Responsible For Keep operations flowing and customer concerns handled with care. Monitor KPIs and uphold department service standards Trace shipments and update information across transportation systems (steamship lines, railroads, trucking vendors) Escalate concerns when needed and follow through to resolution Perform general administrative tasks including data entry, scanning, and document preparation Maintain detailed logs and schedules, keeping everything running on time What You Bring to the Team Professional. Personable. Detail-oriented. Education: High school diploma or equivalent required; associate degree or college coursework preferred Experience: 2+ years in a customer service role, preferably in transportation, logistics, or import/export Familiarity with domestic and international shipping processes is a plus Skills & Tools: Microsoft Office (Excel, Word, Outlook) - basic proficiency Typing speed of 35 WPM and experience with ten-key data entry Strong written and verbal communication skills Excellent attention to detail and a high degree of accuracy in data entry Soft Skills: Strong listener with a customer-first mindset Able to manage priorities independently and thrive in team-based environments Maintains discretion and professionalism when handling sensitive information Where You'll Work In a collaborative office environment, where details matter and your voice is valued. Setting: Corporate office Physical Demands: Includes computer work, document handling, sitting, light lifting (up to 20 lbs), and walking within the office Activity Level: Steady-paced with a mix of customer interaction, systems work, and administrative support Why The Pasha Group? When you join The Pasha Group, you're joining a team that values Excellence, Honesty, Integrity, Innovation, and Teamwork. You'll be part of a supportive environment where customer satisfaction is a top priority-and where your contributions are recognized. Ready to take your customer service skills to the next level in a logistics-focused role? Apply now and become a trusted connection point for our clients at The Pasha Group. Screening Requirements Background Checks Must be fully vaccinated against COVID-19, except as prohibited by law. The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The salary range listed is based on the geographic zone associated with this role: Reno, NV. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time. Zone 3: Starting rate $19.00; up to $20.00 for highly qualified candidates The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories