LIVE Video Teller Supervisor- Bilingual

Summary:

We are looking for a driven, forward thinking Supervisor who can help develop training, procedures and quality assurance for our Bilingual LIVE Teller team in Grand Prairie Texas. Fluency in both English and Spanish is required for this role.

Essential Job Duties:

• Supervise a team of virtual tellers.
• Contribute to scheduling efforts ensuring appropriate staffing levels during peak hours.
• Support the staff by approving/overseeing transactions as needed.
• Monitor CTR's, SAR's and REG CC Holds to ensure accuracy.
• Assist Cash Balancing with machine outages
• Ensure adherence to policies and procedures concerning teller functions.
• Create and monitor service requests for any software or technical issues.
• Perform simple maintenance functions when errors occur.
• Conduct quality monitoring reviews and deliver results to employees for continued training opportunities.

Minimum Qualifications:

• High school diploma
• Excellent communication skills (written, verbal and presentation skills)
• Bilingual- English & Spanish
• Flexibility to work varying schedules when necessary
• Excellent time-management skills
• 2+ years of retail experience
• 2+ years of banking and/or teller experience
• 1+ year of demonstrated leadership experience