Agriculture Dispatcher - Grand Forks, ND

Do you have excellent data entry skills and great accuracy? Do you have a strong ability to apply mathematical concepts such as fractions, percentages, and ratios to practical applications? Do you have excellent interpersonal skills? If so, we want to hear from YOU!

General Purpose and Scope of Position:

Coordinates product shipments and transfers between branches and distribution centers, as well as assists in all aspects of customer service, including product selection, order processing, and inventory management.

Key Skills and Abilities Include:

• Must be able to read, analyze, and interpret written procedures and reports.

• Ability to respond to common inquiries or complaints from other employees, customers, regulatory agencies, suppliers, etc.

• Must be able to deal effectively with different personalities.

• Ability to apply mathematical concepts such as fractions, percentages, and ratios to practical applications.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to sit at a desk or computer terminal to perform writing, and keying/typing information.

Key Personal Attributes Include:

• High school graduate or equivalent.

• Fluent in English, both verbal and written. Bilingual preferred, not mandatory.

• Good communication skills on the telephone, two-way radio and with the general public.

• Must possess good computer skills including knowledge of MS Office.

• Must possess good mathematical skills.

• Strong customer service orientation is required, including the ability to effectively respond to telephone calls and customer inquiries.

• Must have strong organizational skills with the ability to prioritize multiple assignments.

Specific Responsibilities and Key Deliverables Include:

• The process calls from our salesmen, customers, and other branch locations for materials orders.

• Take orders, process them, and prepare them for pickup or delivery. Complete them accurately and in a timely manner to ensure satisfactory billing.

• Coordinate shipments of various products with trucking companies.

• Coordinate transfers of products between branches and the main site.

• Contact trucking companies to coordinate shipments and instruct drivers on the requirements of the loads.

• Inventory tracking and control.

• Operate truck scale and complete weight tags, bills of lading, and shipping papers for hazardous materials.

• Answer telephone and computer inquiries about product orders.

• Communicate directions and instructions, both verbally and in writing, to customers, vendors, other employees, and the public.

• Conduct physical inventory counts of products stored in warehouses and bulk storage areas.

• Calculate total quantities of products by weight and/or volumetric measurements.

• Performs receptionist duties as needed by professionally responding to calls and visitors.

• Process incoming and outgoing mail, order office supplies, and maintain computer and other hard and soft filing systems.

• Operate truck scales and complete weight tags and shipping papers.

• Use standard office equipment: Fax machines, postage machines, copier machines, etc.

• Provide backup and assistance to other dispatchers and/or receptionists, answering phones.

• Extended hours and flexible schedules are a requirement during the busy season.

Compensation and Benefits:

• In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $20.38 - $27.18 per hour. Note that wages may vary based on location, skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits.