Testing Lead

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview:

The Testing Lead provides quality excellence, leadership and mentorship for the testing team across our Unified Platform including Salesforce and our contact center solutions. They should have a thorough understanding of multiple technical areas and industry-standard best practices to ensure the delivery of high-quality software. The Testing Lead works closely with the Testing Manager to coordinate and execute day-to-day testing activities ensuring coverage across the platform, assigning tasks and monitoring team progress, providing guidance, and ensuring that testing activities are executed according to the test strategy.

Duties/Responsibilities:

• Guide and mentor the QA testing team, ensuring efficient and effective test cycles
• Define, implement and refine testing strategies, standards, and methodologies
• Design, document and execution of test cases, scripts, and test plans for manual and automated tests and all test-related documentation are created and maintained
• Monitor, analyze, and report on testing results, providing insights and recommendations
• Manage defect lifecycle using Jira, ensuring timely triage, resolution, and reporting.
• Support test data preparation and environment coordination.
• Coach and mentor QA analysts to elevate testing standards and consistency.
• Collaborate with cross-functional teams, including development and product management to ensure alignment and meet product quality standards
• Collaborate with the test manager and team members to assess potential risks associated with testing activities and implement mitigation strategies to address them
• Collect feedback from team members and stakeholders to identify areas for improvement and implement necessary changes

Required Skills/Abilities:

• Mastery in formulating and executing test cases, plans and strategies within complex test environments including end-to-end testing across multiple components/services
• Expertise in modern and multiple testing methodologies and best practices
• Proficiency in a variety of testing types: unit, functional, regression, integration, system, user acceptance testing, end-to-end
• Hands-on experience testing Salesforce applications and customizations
• Experience in both UI & API testing
• Proficiency with Jira
• Strong analytical, problem-solving, and organizational skills with keen attention to detail
• Proven ability to guide and grow teams
• Comfortable with independent learning
• Experience taking part in testing activities across Scrum Teams and assist with the successful execution of testing within Agile environments preferred.
• Exposure to SAAS cloud based test environments preferred.
• Strong familiarity with test management tools such as TestRail, PractiTest, Zephyr, Xray is a plus.
• Experience with modern test automation tools is a plus.

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering or related field or 7 years of equivalent work experience.
• 5+ years of software testing experience, with 2+ years in a lead role.
• Testing certifications are a plus.

Physical Requirements:

• Will frequently communicate over video calls with internal and external stakeholders to provide status updates and potential roadblocks
• Must be able to remain in a stationary position more than 50% of the time while reviewing data on a screen

Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks' vacation, plum benefits, etc.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

"Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address"