Solutions Technician

POSITION SUMMARY:

In the role of Solutions Technician, you will be responsible for ensuring the Solutions that are being installed or already are installed are maintaining to be operational and all support provided. This role will interact with internal employees, implementation team members and external customers. Support request will be from the Solutions Ticket System, Emails, and Phone/Text.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• * Design and build machines
• * Test Machines
• * Troubleshoot machines and software
• * Pull and process spare parts needed including troubleshooting help with installation
• * Perform departmental Help Desk duties
• * Full Understanding of Cribmaster and Supply Pro Systems
• All other duties as assigned.

EDUCATION, QUALIFICATIONS, SKILLS & ABILITIES:

• Minimum 2+ years of experience in program service, project management, or customer success, with a focus on supporting large, complex projects or programs.
• Proven experience in managing customer relationships and resolving program service challenges in a customer-facing role.
• Ability to work in a desk environment as well as a warehouse type environment
• Ability to travel on an as needed basis
• Must pass and maintain applicable material handling equipment operation certifications

Pay Starting At: $26.00

Pay is based on several factors which vary based on position. These include labor markets and, in some instances, may include education, skills, work experience and certifications. You may also be eligible to participate in an annual incentive bonus. An incentive bonus, if any, depends on various factors such as organizational performance.

The Wurth Difference:

• Proactive supply chain solutions customized to your business, your industry
• Industrial products and services delivered with prompt, personal attention
• Inventory management solutions that keep your production line moving smoothly
• Complete program support from initial design, to implementation, training, to ongoing analysis

Why Wurth:

• Maternity/Paternal leave after 1 year of service
• Tuition Reimbursement eligible after 1 year of service
• Health benefits and programs - medical, vision, dental, life insurance and more
• Additional benefits 401(k), short term disability, long term disability
• Paid Time Off, accrued per pay period, additional day earned per year of service
• 10 paid holidays

FIND OUT MORE ABOUT OUR COMPANY CULTURE:

• Linkedln - https://www.linkedin.com/company/wurth-industry-north-america
• Facebook - https://facebook.com/Wurthlndustry
• YouTube - https://youtube.com/c/WurthlndustryNorthAmerica

EEOC STATEMENT:

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.