Business Analyst II- Deposit Policy and Process

Primary Purpose:

The Business Analyst II position is a position in the Deposit Policy and Process team that provides solutions for a variety of deposit related policy, procedural, and system related activities to ensure efficient and compliant processes.

Principal Duties and Responsibilities:

• Recognized as a subject matter expert in deposit related policy and procedural matters and deposit related systems and applications, including Teller, New Accounts, Maintenance, Safe Deposit Box, IRA, etc.
• Provide 2nd level support to the Lifeline team on a variety of issues and applications.
• Serve as senior escalation for more complex issues needing resolution.
• Design, develop, and communicate deposit related procedures, job aids, working instructions, forms, and logs.
• Maintain/Update existing deposit related manuals and procedures, ensuring operational changes are properly documented and distributed.
• Work with other areas of the Bank in researching, developing, validating, and communicating software and system releases and updates, work problem tickets, and identify underlying system issues.
• Collaborate with programming and other stakeholders to identify solutions to system issues.
• Support special projects in conjunction with other departments.
• Process special rate requests for applicable product types.
• Assist in responding to internal and external Audit, Compliance, and/or Examination requests.
• Assist with regulatory monitoring and reporting and the monitoring and/or production of various reports produced for use throughout the Bank and branches.
• Assist in the development, implementation and tracking of department plans and corporate initiatives.
• Assist with core system and application validation during acquisitions, mergers, or conversions.
• Work closely with Retail Banking in assisting in the implementation and support of new deposit related products, product changes, changes in pricing, and the grandfathering process of accounts with discontinued deposit products.
• Manage intranet content for the Deposit Operations & Branch Banking departments.
• Cross train and serve as backup for various interdepartmental related tasks.
• Complete assigned compliance and job training.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Job Specifications:

Required

• A minimum of five years' experience in branch banking.
• Excellent interpersonal and communications skills.
• Proficient analytical skills required. Must be detail-oriented, with strong organizational/implementation skills.
• Knowledge of banking applications and Microsoft Excel/Word.
• Extensive knowledge of bank policy, procedure, products, and regulations, and compliance.
• Project management skills.
• Problem resolution and effective process improvement skills.
• Motivate and influence others.
• Ability to travel periodically with some overnight travel.

Preferred

• Prior Teller Supervisor, Assistant Manager, and/or Bank Manager or commensurate experience.
• Extensive knowledge of deposit operations