Supervisor, Service

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you'll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Service Supervisor reports to the Regional Director, Service
• Located in Tampa, FL
• Full-Time
• In Office

The Service Supervisor is a key leadership position responsible for supervising and coordinating the activities of service technicians, ensuring timely and efficient delivery of service to our clients. The Service Supervisor plays a pivotal role in maintaining service quality, fostering a positive team culture, and contributing to overall customer satisfaction.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Team Leadership:

• Supervise and lead a team of service technicians, providing guidance and support.
• Foster a positive and collaborative team culture focused on excellence and customer satisfaction.

Service Delivery:

• Oversee the planning and execution of service calls, installations, and repairs.
• Ensure that service activities are completed within established timelines and quality standards.

Technical Support:

• Provide technical guidance and support to service technicians as needed.
• Assist in troubleshooting and resolving complex technical issues.

Customer Interaction:

• Interact with customers to understand their service needs and ensure satisfaction.
• Address customer inquiries, concerns, and feedback in a professional manner.

Scheduling and Coordination:

• Coordinate and schedule service activities to optimize team efficiency.
• Collaborate with the dispatch team to ensure accurate and timely job assignments.

Health and Safety:

• Enforce and promote adherence to health and safety protocols.
• Conduct regular safety training sessions for the service team.

Inventory Management:

• Monitor and manage service vehicle inventory, ensuring availability of necessary parts and tools.
• Collaborate with the parts department to maintain accurate inventory levels.

Performance Monitoring:

• Monitor and evaluate the performance of service technicians.
• Provide constructive feedback and support professional development.

Documentation and Reporting:

• Ensure accurate and timely documentation of service activities.
• Generate reports on service performance, job completion, and customer feedback.

Continuous Improvement:

• Identify opportunities for process improvement within the service department.
• Implement initiatives to enhance service delivery and efficiency.

COMPETENCIES:

• Strong leadership and team management skills.
• Excellent technical knowledge and troubleshooting abilities.
• Customer-focused with a commitment to delivering high-quality service.
• Effective communication and interpersonal skills.
• Detail-oriented and well-organized.
• Ability to work collaboratively in a fast-paced environment.

QUALIFICATIONS & EXPERIENCE:

• 5 - 6 years of experience in a service technician role with at least 2 years in a supervisory capacity, or equivalent military or practical experience.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Knowledge of commercial foodservice equipment and related technologies.
• Valid driver's license and clean driving record.
• Team management and leadership experience.
• Ability to successfully pass a background check post offer acceptance.

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.

• Tampa, FL, USA
• TriMark Strategic, 5843 Barry Rd, Tampa, Florida, United States of America