Site Reliability Engineer Lead - Contractor

Roles and Responsibilities:

• Create and Maintain documentation to ensure knowledge accessibility.
• Liaise with other application support teams and internal/external business and technical partners.
• Provide ad hoc and on-demand reports.
• Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production.
• Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention.
• Participate in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
• Guidance to all staff involved and vendors in driving a coordinated approach for results.
• Reduce escalations to Level 3 based on incremental learning about applications

Must Have Technical Skills:

• Monitoring and Debugging Tools (LogScale, Splunk, Dynatrace)
• DevOps pipeline (Git, Jenkins, Artifactory)
• Infrastructure (Red Hat Linux, Openshift, Windows)
• Networking (DNS, Load-balancing, Network tracing, Firewall)
• Database (Oracle, SQL)
• API understanding & Web services technologies: (SOAP, JSON, REST)
• Directories (LDAP, Active Directory)
• Java

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.