Associate Principal, Clinical Strategic Account Services (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Reporting into the Director, Strategic Account Services, the Associate Principal, Clinical Strategic Account Services will play a pivotal role in driving the success of our Clinical Solutions by leading strategic initiatives, managing strategic client relationships, and guiding cross-functional teams. This position requires a combination of strong leadership, deep industry knowledge, and technical acumen to help our clients optimize their processes while supporting the company's growth objectives.

Sponsorship, in any form, is not available for this position.

Location: Remote, US

Why you want to work on this team:

• Be part of a team that is building out a clinical niche in the healthcare market space
• Enjoy driving new growth streams for the company
• Passionate about delivering exceptional customer service and solutions to clients that will help drive ROI and decrease administrative burden

To be qualified for this position you:

• 7+ years in an account management role.
• BA, BS, or RN in any field or relevant job-related experience with demonstrated results.
• Possess a deep understanding of the clinical/data acquisition landscape of health plans and inter-plan operations.
• Have led strategy to implementation and have a proven ability to define a clear vision and roadmap that is challenging, but achievable and motivating to our clients and associates.
• Excellent communication, negotiation, and presentation skills.
• Understand financial acumen to drive profitable growth.
• Ability to build trust and approach problems from a curious, ready-to-learn perspective.
• Proven track record in strong change management with the ability to lead cross functional teams effectively through ambiguity.
• Work creatively and analytically in a time-limited, problem-solving environment.
• Demonstrate love for technology and keeping up with the rapid advances.
• Strong understanding of potential clinical use cases (Quality/HEDIS, Risk Adjustment, Population Health and Care Management, Utilization Management, and Claims Adjudication).
• Display thorough understanding of clinical data standards (e.g., Hl7v2, C-CDA, FHIR), their challenges, as well as API processing.
• Have a High Say / Do ratio.
• Believe in integrity and ethics.

You will set yourself apart with:

• Experienced Registered Nurse (RN) that has business operations expertise in the health plan/payer market
• Strong understanding of clinical standards such as HL7 or FHIR
• Proven track record in account management and experience working with C-Suite Executives

You will be:

• Overseeing a portfolio of high-value client accounts to establish and maintain strong operational partnerships.
• Advising and guiding clients and partners on software solutions, integration concepts, and delivery techniques.
• Building out clinical success function and ROI stories to support revenue retention in close collaboration with the sales, product, and finance teams
• Engaging with customers to identify clinical case study opportunities that demonstrate ROI
• Promoting goodwill and long-term retention by driving operational excellence and offering tailored solutions.
• Serving as the primary operational escalation point for complex workflow challenges, driving resolution and ensuring client satisfaction.
• Acting as a thought leader in operational processes, guiding clients through improvements that align with their business objectives.
• Designing and implementing comprehensive Operational Success Plans that align with the execution of strategic initiatives.
• Conducting detailed business reviews, focusing on KPI evaluations, operational trends, and actionable recommendations to address client pain points.
• Building thought leadership within operational domains through active participation in industry discussions and advisory boards.
• Working with product teams to build compelling vision statements, value-driven strategies, and position Availity as a differentiator
• Anticipating the key decisions and change management needed to make progress, craft governance frameworks, and create the organizational alignment and momentum towards a vision
• Maintaining a high-level understanding of platform capabilities to advise and inspire teams and customers
• Seeking out and acting on feedback from clients
• Creating dashboards per client on utilization, penetration of products, pursuit plans, and win strategies
• Driving top-line revenue growth by maturing clinical client engagement in close collaboration with the product and sales team
• Synthesizing insights from account teams, driving thought leadership, and developing recommended actions that will directly impact the growth of our company

Availity culture and benefits:

• Availity is a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don't feel like wearing business attire? Cool, you can wear jeans - we are a casual place.
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits, and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter Recorded Video Pre-Screen
• Video Peer Panel Interview
• Video Interview with Hiring Manager
• Final Video Interview with Chief Product Officer and Director, Clinical Solutions

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

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