Supvisor, Collections

As a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation

The anticipated base pay compensation range for the position is $101,300.00 to $168,900.00. This position is eligible for participating in our short-term incentive program in accordance with the terms of the applicable plan. The range provided is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Position Details

The Collections Supervisor reports to a Manager of Collections. As the Collections Supervisor you will manage, direct and control the collection of delinquent accounts for our Corporate, Commercial, Government, and/or international customers while maintaining customer service. The position is Hybrid requiring 3 Days per week at the Grainger Janesville, WI office.

You Will

• Prepare and submit periodic operating reports to immediate supervisor on the status of collections.
• Provide leadership direction to direct reports by offering constructive feedback to help develop staff while promoting an inclusive environment.
• Communicate the collection goals for each collector and the department and provide feedback on progress.
• Overseeing the collection effort of all receivables, this includes reviewing and training collection staff.
• Maintain responsibility for applying our credit and collections procedures for corporate, commercial, government and international accounts.
• Manage integrity of A/R portfolio.
• Plan and maintain a program for collection of past due receivables.
• Negotiate with our customers for compromise settlements, partial payments, time extensions and write offs.
• Work with internal partners in the order-to-cash process flow to resolve complex collections issues that may require special attention and resolve payment barriers.
• Maintain company collection polices.
• Escalate to appropriate sales personnel on complex collection issues requiring assistance or unusual action.
• Create innovated projects in effort to improve business practices.
• Approve accounts for forced collection through outside agencies or legal placement.
• Provide strategy to Collection Representatives to align with the goals of the department and the company.

You Have

• Bachelor's degree or equivalent experience.
• 2 plus years of people leadership experience.
• Analyzed financial data.
• Ability working with Microsoft programs.
• Experience with collection laws and practices.
• Proven problem-solving skills.

Rewards and Benefits

With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. Check out the highlights below and review all our benefits at GraingerTotalRewards.com.

• Medical, dental, vision, life, and pet insurance plans and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

DEI Statement

Grainger is an equal opportunity/affirmative action employer. We provide equal employment opportunities regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, religion, age, disability status, veteran status, or any other protected characteristic.

Our commitment to inclusivity includes offering reasonable accommodations during the hiring process. If you require an accommodation during interviews, please let us know and we will provide the appropriate assistance.