New 
Data Center Technician (Nightshift)
 Microsoft | |
 United States, Virginia, Dulles | |
 Jan 31, 2025 | |
|
OverviewAs a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesYou will demonstrate an understanding of standard processes and procedures and will proactively share relevant information to enable an efficient workflow. You'll also comply with Global Data Center Operations and service-level policies and will complete assigned tickets efficiently and with minimal guidance.You will prepare and perform hardware startups and shutdowns, providing guidance to other technicians and escalating issues as needed. You'll also perform post-execution quality checks to verify everything is set up according to safety protocols and deployment standards.You will perform basic diagnostics and troubleshooting and will replace faulty components with minimal guidance. You'll also follow procedures to communicate and report any incidents and will decommission hardware for simple changes and refreshes.You will contribute to issue tracking and client relations and maintain an awareness of key performance indicators. You'll also develop an understanding of cross-functional support processes as well as complete all other required training.You will comply with all safety, security, and data management procedures, and will contribute to a positive team environment by sharing information, responding to feedback, and adopting best practices. At all times, you'll display accountability and ownership of data center facilitiesEmbody our culture and values | |