DevOps Engineer

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The DevOps Engineer ensures the streamlined delivery and operation of applications and services in alignment with Enrollment Management's technical and business objectives. This position implements and maintains continuous integration/continuous delivery (CI/CD) pipelines, manages Boomi integrations, and develops Azure-based solutions. The DevOps Engineer works closely with development and operations teams to identify, recommend, and implement cost-effective technology solutions while maintaining security and compliance standards. This role also provides backup support for endpoint operations and end-user systems when needed.

Essential Functions

Integration and Process Management

• Architects, implements, and maintains mission-critical integration systems between multiple platforms including:
  
  
  
  • Department of Education systems such as COD, CPS, NSLDS
  • Student information systems such as PeopleSoft, Workday
  • Customer relationship management platforms such as Salesforce, SLATE
  • Document management and electronic signature systems such as SoftDocs, Perceptive Content, and DocuSign
  • Financial aid processing systems such as TDClient, TDCM, EDconnect
  
  
  
  

• Develops and implements processes for:
  
  
  
  • Real-time data synchronization
  • Complex data transformation
  • Error handling and monitoring
  • Process optimization and performance tuning
  
  
  
  

• Creates and maintains comprehensive technical documentation for all integration processes.
• Assists staff with data transfer processes between external agencies and internal systems.
• Maintains working knowledge of financial aid processes and related software systems.

Development and Automation

• Creates and maintains automations using PowerShell, Boomi, and other scripting tools.
• Develops and maintains PeopleSoft queries and SQR programs for data extraction and reporting needs.
• Develops and improves tools to support continuous integration and delivery.
• Participates in code reviews and quality assurance processes to ensure operational continuity.

Security and Compliance

• Implements security controls within the CI/CD pipeline.
• Maintains compliance with university security policies and industry regulations.
• Participates in security assessments and vulnerability remediation.
• Documents and maintains security procedures for automated processes.

Operations Support

• Manages virtual infrastructure to ensure reliable system availability.
• Provides Tier 2 (L2) support for critical incidents and escalated issues.
• Assists Endpoint Operations Manager using endpoint management systems (Quest K1000/K2000, Microsoft Intune, Microsoft Defender).
• Develops automation tools for routine IT services and tasks.
• Maintains regular communication with stakeholders on system status.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Master's degree in a related field plus two (2) years of relevant experience, or equivalent combination of education and experience:
  
  
  
  • Bachelor's degree in a related field plus four (4) years of relevant experience;
  • Associate's degree in a related field plus seven (7) years of relevant experience;
  • High school diploma/GED plus nine (9) years of relevant experience
  
  
  
  
• Demonstrated experience with DevOps practices, including but not limited to CI/CD pipelines, version control systems, and/or branching strategies.
• Demonstrated ability to design, implement, and manage complex integration solutions across diverse systems and applications.
• Experience with integration methods and development tools for enterprise resource planning (ERP) systems, including but not limited to PeopleSoft, SAP, and Oracle E-Business Suite, as well as proficiency in Structured Query Reporting (SQR) and other relevant programming languages.
• Expertise in SQL and database management (SQL Server, Oracle).
• Excellent written and verbal communication abilities.
• Strong analytical and problem-solving capabilities.
• Demonstrated project management experience.
• Ability to work effectively in both independent and team environments.

Preferred Qualifications

• Professional certifications including Boomi or equivalent integration platform; Microsoft Azure (Azure Developer Associate, DevOps Engineer Expert).
• Proven experience with enterprise integration platforms, including but not limited to Boomi AtomSphere, MuleSoft, Apache Camel, and Microsoft Power Automate.
• Strong knowledge of cloud services and development tools, including but not limited to Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP).
• Advanced proficiency in scripting and automation tools, such as PowerShell, Azure CLI, AWS CLI, and Google Cloud SDK.
• Experience working in a higher education or nonprofit setting; previous work with Financial Aid systems and Department of Education system interfaces a plus.
• Working knowledge of endpoint management tools.

Physical Demands/Working Conditions

Some evening and weekend work required for system maintenance.

Work Schedule

Monday - Friday, 8:30 AM - 5:00 PM

Salary Information

Salary Level 28.

PSU Hiring Ranges.

Special Instructions to Applicants

Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.