Corporate - Manager - Account Mgmt (Enterprise Team)

Requisition ID:873912

Position:Full-Time

Total Rewards:Benefits/Incentive Information

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

GENERAL FUNCTION

The fundamental Enterprise Account manager's (EAM) role is two-fold: 1) achieve new technology sales & profit goals assigned to enterprise accounts (EAs) & 2) retention & management of all accounts within the assigned focus area to drive new customer growth & maintain retention. This includes monthly business reviews, main point of contact for the customer, large deal negotiations & management of contractual agreements. The EAM is an experienced & mature sales consultant, comfortable working with EL's largest, multi-location customers to develop their full potential with Helix platforms & services. Will manage complex market dynamics, ethically negotiate partnerships & retain profitable long-term customer commitments. Travel up to 15-25% inclusive of overnights.

MAJOR DUTIES & RESPONSIBILITIES

• Increase product adoption & utilization through the development of strong relationships with account influencers & decision-makers.
• Demonstrate continuous growth/added value through the education of key account stakeholders.
• Add value for each account by increasing engagement through the development & presentation of performance analytics tailored to individual client needs.
• Achieve growth & hit company sales targets by successfully managing accounts.
• Maintain consistent weekly & monthly KPIs & progress toward goal updates.
• Take ownership of customer issues & following problems through to resolution.
• Develop & manage relationships with EA influencers & decision makers to ensure they are engaged & receiving value.
• Perform regular business reviews with partners to review activity & propose improvements to ensure maximum value is being received. These reviews will include:
  
  
  
  • Optimization Analysis
  • Goal setting
  • Plans for improvement
  
  
  
  
• Proactively communicate product findings, issues &/or concerns to the appropriate functional area to include product, development & technical support for resolution &/or future enhancements.
• Coordinate & maintain oversight of the training, integration, & onboarding of new offices within accounts.
• Establish rapport & relationships with EOA EAs, OOGP & other EL resources to extend sales reach & ongoing support of existing clients.
• Minimum in person annual visits to Top Key Accounts
• Perform a minimum of monthly business acquisition reviews with their director.
• Both assist & leverage the EA broader organization to align efforts & strategic initiatives that are in place with our largest, national customers.
• Effectively manage pricing strategy & pricing execution
• Attend industry tradeshows, team meetings, customer meetings & conferences as needed.
• Recommend growth & service strategies
• Complete all requested administrative tasks.
• Perform other duties as required.

BASIC QUALIFICATIONS

• Bachelor of Business Administration or equivalent experience.
• Minimum of three years of management experience in developing business plans with an action orientation for Key Account or major customers.
• A strong background in eyecare industry sales or sales management.
• Proficient computer & software skills.
• Excellent interpersonal & communication skills.
• A consistent urgency & ability for follow-through on all internal & external commitments & communication.
• An understanding of financial concepts & how sales activities impact the P&L

PREFERRED QUALIFICATIONS

• Some Sales Management & analytics experience preferred.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.