Patient Experience Coach

The Rector & Visitors of the University of Virginia
$61,443.20 - $98,300.80 Annual
United States, Virginia, Charlottesville
1215 Lee Street (Show on map)
May 09, 2025
The Patient Experience Analyst supports the advancement of patient satisfaction across the health system through data-driven insights and strategic collaboration. This role is responsible for managing patient experience survey processes, ensuring regulatory compliance, and analyzing feedback to identify trends, gaps, and opportunities for improvement. Working closely with clinical and administrative leaders, the analyst delivers actionable recommendations, presents findings, and supports initiatives aligned with best practices. The role also involves maintaining survey tools, preparing reports, and developing presentations that inform improvement efforts. Serving onsite as a trusted partner, the analyst educates stakeholders, customizes training based on performance, and champions innovative methods to amplify the voice of the patient. In this role you can expect to: Manage patient experience survey processes, ensuring accurate data collection, reporting, and compliance across the health system. Serve as a subject matter expert, guiding patient experience improvement efforts and best practices. Support the advancement of patient satisfaction across the health system through data-driven insights and strategic collaboration. Educate and train leaders and staff on tools, processes, and strategies to enhance the patient experience. Support systemwide initiatives by maintaining survey tools, preparing reports, and championing innovative approaches to amplify the patient voice. Analyze patient feedback and performance metrics to identify trends, gaps, and opportunities for improvement. Deliver actionable insights and present findings to clinical and administrative leaders to drive strategic decisions. Compiles edits analyses and reports on Patient Experience data relating to Health System programs or activities. Manages the collection reporting and dissemination of patient experience surveys for all designated services across the Health System. Regularly monitors compliance with approved programs budgets and fiscal activities. Train and develop leaders and staff on process and tools used to measure the patient experience Serves as a Patient Experience subject matter expert providing guidance direction and training regarding Patient Experience improvement strategies and tactics. In addition to the above job responsibilities, other duties may be assigned. Position Compensation Range: $61,443.20 - $98,300.80 Annual MINIMUM REQUIREMENTS Education: Bachelor's Degree Experience: 5 years. Licensure: None required. PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library,* are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experience. We are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.