Supervisor - Operations

The Supervisor-Operations manages the day-to-day activities of an assigned production team and the day-to-day interaction with the client. The supervisor is responsible for and provides leadership for all aspects of the work units daily operations, including receiving, processing, and maintaining appropriate claim volumes and the quality of the work performed.

This individual will lead the effort to train and develop all personnel in their work unit and assists the employee in developing an individual development plan. Conducts performance appraisals and recommends merit increases, promotions, and employee disciplinary status. Develops goals and maintains service objectives for the unit. Participates in short- and long-range planning and goals for the unit/company.

Roles & Responsibilities:

• Provide direction, leadership and mentoring for all their staff.
• Interacts with the client daily to resolve any issues, answer questions, and provide the production information as required.
• Provides exceptional customer service.
• Actively seeks to add value added options for the client.
• Assists the employee with the development of Individual Development Plans.
• Provides recommendations for hiring and conducts performance reviews.
• Review and analyze daily staff processing of claims, which includes reviewing quality and production reports.
• Participates in the development of operating goals and objectives for the unit; recommends, implements, and administers policies and procedures to enhance operations and production.
• Supervises and researches appeals and reprocessing of claims; reviews and resolves claims problems.
• Researches and prepares scheduled and special reports.
• Responsible to monitor and reduce expenses.
• Prepares monthly billings/invoices to be sent to the client.
• Enters appropriate personnel information into HR Office for employees within their unit/team.
• Responsible for administering any discipline that may be needed ensuring that appropriate procedures are followed.
• Attends meetings and workshops, and participates on committees, as assigned.
• Performs miscellaneous job-related duties as assigned.

Qualifications:

• Bachelor's degree or equivalent experience is required.
• Medical reimbursement claims procedures, standards, and documentation experience requirements.
• HIPAA knowledge required.
• Microsoft Office Suite Skills, especially Excel.
• PC and applications/programs required to successfully perform duties.
• Performance evaluation procedures experience desired.
• Interviewing and hiring experience preferred.
• Budgeting cost estimating, and fiscal management principles and procedures.

Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.