Product Owner

Location:

At KeyBank we are looking for passionate team members with a desire to innovate and think digital first; your objectives will be focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the client experience. This is a fast moving, high-energy environment where the right individual can make a difference on the client experience.

Team members will be responsible for contributing to and executing against the strategic plan for enhancing the capabilities of our products across Key's Lines of Business. Initiate and lead projects, initiatives and capabilities to implement current digital capabilities and help drive innovation while collaborating closely with marketing, technology, and other internal partners to ensure effective deployment and execution. This role could support digital service, acquisition or commercial capabilities/experiences and report in to the Consumer Servicing, Originations & Wellness, or Commercial Servicing team.

Job Responsibilities
* Partner and support work of product owners and other team members to build and deliver enhancements to Key Bank's mobile and online capabilities. Collaborate with designers, software engineers, and others across the organization for alignment and transparency.
* Initiate and lead projects to implement enhancements and innovation while collaborating closely with marketing, technology, product partners, vendors, and internal partners to ensure effective deployment of budget in order to maximize our digital investment.
* Draw digital strategies and/or insights from analysis, tests hypothesis, recommends strategy based on insights.
* Develop strong business/ financial knowledge and understand clients' needs, demonstrate a strong understanding of technology to collaborate with our technology partners to build or integrate scalable and extensible capabilities
* Execute initiatives and co-manage or assist on individual backlog items related to complex efforts
* Translate business goals into digital product concepts and tactical user stories.
* Work closely with stakeholders to advise them on how to develop and sustain a business advantage in their space via Key Bank 's digital channels.
* Maintain and manage multiple and/or changing priorities quickly with flexibility, initiative, innovation and a team focus to drive success.
* Make sound data-driven judgments drawing from both analytical data sources and qualitative data sources.
* Use problem-solving skills that help identify, isolate and resolve problems and issues in a timely fashion to negate or minimize customer pain points.
* Develop close working relationships with other departments in the company as well as external contacts.

Required Qualifications
* 2+ years in digital business and/or product development
* Bachelor's degree in business, marketing, information systems management or equivalent preferred
* Strong analytical mindset, data driven decisioning and insights
* Thought leader and familiar with industry competitive analysis
* Combination of business depth and technical savvy.
* Experience working in a collaborative, Agile, and data-driven environment.
* Digital native with a strong understanding of the digital landscape, technologies, disrupters, and best practices.

Preferred Qualification:
* Experience creating innovative digital products and services that drive business results.
* Working knowledge and appreciation for user-centered design and digital user experience.
* Passionate about leveraging user-generated data and third-party data to create intelligent. software driven customer experiences.
* Have a passion to think critically and identify new ways to create positive client centric experiences
* Possess a strong mix of quantitative, qualitative and problem-solving skills
* Ability to think strategically coupled with the ability to drive to execution
* Experience with storytelling + curating presentations
* Ability to operate in Agile Environment
* Ability to build relationships and influence broadly

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $90,000.00 to $105,000.00 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.