Principal Product Manager ServiceNow IT Asset Manager Dallas or Detroit metro

Principal Product Manager- ServiceNow IT Asset Manager

Comerica is seeking a highly skilled IT Asset Manager with expertise in ServiceNow IT Asset Management (ITAM) to lead and optimize our IT asset lifecycle processes. The ideal candidate will act as a control owner, ensuring data fidelity, governance, and compliance across all IT assets. You will collaborate closely with technology and security teams to ensure seamless integration and alignment with organizational objectives.

As the Product Owner, you will play a pivotal role in shaping the direction of our SecOps initiatives while collaborating with security, IT, and operations teams to align technical capabilities with organizational objectives. Serve as the control owner for IT asset management, maintaining compliance with regulatory and organizational standards. Manage and optimize IT asset data within ServiceNow ITAM, ensuring accuracy, completeness, and fidelity. Develop, implement, and enforce policies and procedures for IT asset tracking, usage, and disposal. Collaborate with technology and security teams to integrate asset management processes with broader IT and security strategies. Drive the end-to-end lifecycle management of IT assets, including acquisition, inventory, maintenance, and decommissioning. Partner with stakeholders to identify and mitigate risks related to asset management. Monitor and report on key performance indicators (KPIs) related to IT asset management, identifying areas for improvement. Lead regular audits and assessments of IT assets to ensure data integrity and compliance.

Position Responsibilities:
Delivery Excellence

• Provides strategic management of the overall Product program, ensuring that release schedules are met, and risks managed.
• Leads a collaborative, dynamic Product planning process prioritizing efforts that align with Comerica and Technology strategies and provide the best value and outcome for the investment.
• Works with Program/Project Management to decompose the Product Vision and Product Roadmap into themes which will be captured in the Product Backlog by the project manager or delivery lead.
• Consistently exercises independent judgment and discretion in matters of budget, scope and schedules.

Strategic Thinking

• Works with stakeholders to expand product offerings.
• Drives appropriate level of development and operational support throughout a product's phases in the maturity life cycle: introduction, growth, maturity, decline.
• Negotiates complex arrangements with other teams, service providers, collaborators and suppliers.
• Develops strategic relationships with suppliers adhering to the tenants of the Corporate Supplier Relationship Management program.

Collaboration

• Works with the key stakeholders including the business Product Owner to define the Product Vision and Product Roadmap for any given product that considers innovation, customer feedback and market/industry drivers.
• Motivates colleagues in multiple organizational units to work collaboratively towards common goals.
• Ensures that all team members, including business partners, are working together effectively, are communicating with related teams and are producing quality work, in line with the overall Product vision.
• Actively participates in the Product Development community, sharing and re-applying skills and knowledge and bringing in best practice.

Communication

• Maintains communication with stakeholders in Technology and other lines of business to ensure that there is visibility into the Product's direction, schedule, progress and operational status.
• Communicates the Product Vision to interested parties and stakeholders. It is important that the businesses understand the solution and can engage to ensure there is successful delivery.

Position Qualifications:

• Bachelor's Degree from an accredited university or High School Diploma or GED and 12 years of Technology experience
• 6 years of Technology experience
• 6 years of experience leading large and complex Technology projects
• 5 years of experience mentoring other technologists
• 3 years of proven experience as a Product Owner, Business Analyst, or similar role with a focus on ServiceNow SecOps
• 3 years of experience in demonstrated success in strategic planning, including developing and executing roadmaps for technology solutions
• 3 years of experience in requirement gathering, stakeholder engagement, and documentation.
• 3 years hands-on experience with deployment of ServiceNow SecOps solutions, including integrations and automation workflows
• 3 years of proficiency experience in conducting quality assurance testing, including test case creation and execution
• 3 years of experience in familiarity with ITIL processes, Agile methodologies, and cybersecurity frameworks
• This position is not eligible for sponsorship. Must have indefinite employment authorization.

Preferred Qualifications:

• ServiceNow SecOps certifications or Product Owner certifications is preferred
• Background in cybersecurity operations or IT service management
• Exceptional communication and problem-solving skills, with a focus on delivering innovative and practical solutions
• Proven experience in ServiceNow IT Asset Management (ITAM), with a deep understanding of its features and functionalities
• Demonstrated success as a control owner, including implementing and maintaining IT governance frameworks
• Strong focus on data fidelity with the ability to analyze, cleanse, and maintain asset data integrity
• Experience working collaboratively with technology and security teams to align asset management with organizational goals
• Familiarity with ITIL best practices and frameworks
• Excellent problem-solving skills, with strong attention to detail and organizational abilities
• Effective communication and stakeholder management skills

About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.