Field Technician

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Findlay
Jan 10, 2025
Top Skills' Details 1.) 3- 5 years professional experience as a Field/Desktop Support Technician. They will be covering 25 - 30 different locations. 2.) 3+ Years of hands on and remote troubleshooting, repair, maintenance, and upgrade of IT hardware to include: Laptops, desktops, printers, faxes, phones, cameras etc. -Knowledge and ability to troubleshoot issues surrounding Windows 10, MS Office 2007-O365, Mobile devices, VPN, and Networking/LAN/WAN connections. 3.) Customer services - Will be working with end users and need to provide a great experience. 50% local travel - Candidates will be compensated for mileage at the federal. Job Description Our client is looking for a customer focused individual with strong customer focus and technical skills to join our team as a Field Service Technician. The Field Service Technician will be responsible for maintaining and supporting users and technology at various sites including offices and plant facilities. This position will provide onsite technical support in collaboration with our Service Desk and other IT teams. This position will also require project work and travel as necessary. This position will be reporting to the Field Services Manager. Key Responsibilities (Essential Duties and Functions) * Serves as the IT liaison to end users and provides desk side and remote technical assistance to end users during and after regular business hours due to an emergency, or in support of special business projects and initiatives. * Maintains and administers computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. * Identifies and resolves technical issues and/or researches and recommends effective solutions. * Provides support and assistance for plant process systems including Command, JWS, and others as required. * Actively communicates with customers, peers, higher-level teams and management to ensure timely resolution of issues and status updates. * Assists in the management of asset inventory. * Assists teams in testing and deploying software and patch management. * Adheres to departmental standards and ensures appropriate use of information systems. * Assists in the creation and maintenance of training guides and knowledge base solutions. * Supports the continuous improvement culture of the company and IT department through the identification of potential process/procedural improvements and/or participation on cross functional/regional teams. * Evaluates and implements new systems that help to increase productivity or enhance overall business operations. * Establishes and maintains positive and effective work relationships with co-workers, leaders, and customers * Travels to other business sites to provide additional support or to attend training sessions. * Performs reporting and administrative functions as required. * Other duties as assigned. Additional Skills & Qualifications Ability to effectively work and communicate with people with a wide range of skills, experience, cultures and capabilities -business leaders, finance leaders, peers, vendors, staff members. This person analytical skills needs to be phenomenal. Pay and Benefits The pay range for this position is $20.00 - $25.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Findlay,OH. Application Deadline This position will be accepting applications until Jan 23, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.