Health Information Manager - Lake Success, NY

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As Health Information Manager, you will be responsible for planning and directing all HIM workflows, including Data Integrity, Release of Information, Records Management and Administration. In this role, you will provide leadership and direction to a team of HIM specialists. To be successful in this role you will need to collaboratively lead a team of specialists to ensure the secure and timely release of Protected Health Information (PHI) data. Candidates for this position must be highly engaged, organized, self-motivated, creative, driven to achieve excellence, and poses strong leadership skills.

Schedule: Monday - Friday 8:00am - 5:00pm

Responsibilities:

• Oversee the daily operations of the Health Information Management (HIM) Department under the supervision of the HIM director
• Provide management support to the team comprised of Data Integrity and ROI specialists, Records Management specialists and Admin
• Work closely with HIM leadership, privacy, and legal departments to ensure the team stays current with changes to the Federal Privacy Act, HIPAA laws and any state or local laws.
• Ensure the department and organization is following all applicable federal, state, and local laws as it relates to the release of information.
• Work with HIM management to evaluate staff performance, productivity, and quality measures, ensuring that they meet the departmental standards
• In coordination with HIM leadership, train, provide feedback, evaluate, and provide corrective action to staff as needed
• Review unique medical records requests with the privacy and legal departments ensuring all requests are completed with a high-level of accuracy and compliance
• Perform root causes analysis on data discrepancies, working with HIM management to rectify identified issues
• Maintain strict patient confidentiality, adhering to HIPAA guidelines and applicable laws as it relates to the release of PHI data
• Ensure the highest-level standard of customer service is provided across the HIM team
• Identify, resolve, and escalate issues appropriately, while informing HIM leadership of all compliancy and PHI integrity issues, customer complaints, and incidents in a timely manner
• Manage and monitor all Release of Information and Identity work queues and reports
• Communicate HIM operation and activities to the HIM Director and other organization leaders; keeping them updated on pertinent information
• Provide best in class level of customer service when interacting with patients, providers, and third-party requestors
• Work closely with HIM leadership to execute priority initiatives in a timely and effective manner
• Assist with special projects and other job-related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 3+ years of experience working in the HIM department or related work experience in a healthcare setting
• 3+ years of experience in a Managerial/Supervisory capacity
• 1+ years of experience working with Electronic Health Record and Release of Information tracking systems
• Intermediate level of proficiency with Microsoft Office 365 Suite of applications (e.g., Word, Excel, PowerPoint, Project, Outlook, Teams, SharePoint, etc.)

Preferred Qualifications:

• Bachelors or Associate Degree in Health Information Management or a related field
• Professional Certifications / Registration: Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA)
• Experience with EPIC HIM Workflows (Identity Manager, Release of Information, Interface Error resolution, etc.)
• Epic HIM experience

Soft Skills:

• Strong analytical, problem solving, written, and oral communication skills
• Excellent organizational skills with the ability to prioritize tasks
• Detail oriented, critical thinker and quality focused
• Must be able to work independently and communicate with all levels of the organization
• Relevant management experience

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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