New

Network Infrastructure Technician

TEKsystems
$54,080.00 - $58,240.00 / yr
medical insurance, dental insurance, vision insurance, paid time off, 401(k), employee discount
United States, Texas, Austin
Jan 09, 2025
Description *Night Shift Position* 4-10 hour days. 3 Month training period depending on progression before transitioning to night shift General Purpose of the Position: The purpose of this position is to install and maintain the physical media and network connectivity infrastructure utilized by Switch and its customers and to provide immediate assistance to various service-impacting events. These tasks include, but are not limited to providing detailed analysis and documentation of all work conducted while working within a 24/7/365 mission critical environment. Additionally the Network Infrastructure Technician will provide remote hands assistance for customer owned assets that reside within Switch facilities and will assist all Switch operations teams in order to maintain an exceptional customer experience. Essential Duties and Responsibilities: * Install, terminate, maintain and troubleshoot various network cabling infrastructure (CAT 3/CAT 5/CAT 6 copper, fiber and coaxial), including but not limited to patch panels and cable management systems * Conduct physical installation of various circuits * Perform installation of cabling support structures (cable tray, J-Hooks, ladder rack, ladder rack tray, cable horns) * Effectively coordinate with Switch customers, both internal and external, to install, troubleshoot, and test premise equipment including but not limited to: * Standard datacenter infrastructure hardware such as PDU's, computers, switches, routers, optics, wireless access points, and other transport equipment * Performing vendor escorts * Hard drive installation and replacement * RAM installation and replacement * Utilizing remote terminal interfaces * Other tasks as needed * Create design layout records (D.L.R.) for all installations within a web-based environment * Execute standard cable testing procedures * Operate company provided testing equipment for various cabling systems including but not limited to wire mapper/continuity tester, Probe & Tone generator, and Phone Test set * Interpret, investigate and remediate mission critical alerts * Provide exceptional service to all customers and vendors in a fast-paced environment * Provide quality, timely and accurate end-to-end support of any issues within functional area of responsibility * Effectively coordinate, interact and perform troubleshooting actions with customers * Understand and execute appropriate escalation and notification procedures using sound judgment * Accurately document all actions, events and corresponding time allocated for tasks * Possess ability to utilize and navigate various ticketing and project tracking systems * Provide input and feedback for the use and optimization of internal network management as well as customer support functions, processes and procedures * Create and distribute scheduled company notifications via ticketing system * Must be adaptable to shift scheduling to meet demand of 24/7/365 operations * Ability to work in a team environment and communicate with customers in a professional manner * Punctual and reliable * Neat, professional appearance with excellent personal hygiene Education and Experience: Certification: CompTIA (A+, Network+, Security+) OSHA 10, First Aid/CPR, Ladder & Scaffold Safety, Fire Extinguisher Training, HazMat Training Education: High School diploma or equivalent Skills Cabling, Network infrastructure, Troubleshooting Additional Skills & Qualifications Manager is not opposed to someone with AV experience, cabling experience, IT support experience. -Team player -Somebody willing to put in the work -Open to learning -Self motivated- manager is not a micro manager -Interstate travel may be required -Good communication skills, will interact with customers on the phone and in person at times Pay and Benefits The pay range for this position is $54080.00 - $58240.00 Medical Insurance Company provides two (2) medical plan options of comprehensive coverage for you and your family to fit your personal needs Dental Insurance Under the Dental Plan, you have the freedom to visit any licensed dentist or specialist Vision Insurance Company provides two (2) vision plan options that offer excellent benefits including routine eye exams, retail allowance on glasses or contact lenses and more. Lens options such as anti-reflective, polycarbonate, progressive and scratch resistance are available at discounted rates Other Insurance Benefits 100% paid telemedicine, including mental health visits Employer contribution to Health Savings Account (HSA) Paid life and AD&D insurance Voluntary supplemental life and AD&D insurance Short-term and long-term disability insurance Paid maternity leave Leave of absence options Flexible Spending Accounts (FSAs) Employee Assistance Program (EAP) Benefits Resource Center Mobile Benefits App 401(k) Plan Company offers a comprehensive 401(k) plan and provides Safe Harbor employer matching Paid Time Off (PTO) Company provides team members with Paid Time Off (PTO) from work that they can use for vacation, personal time, personal illness, or any other reason PTO accrual starts immediately at a rate based on length of service per calendar year Holidays Company offers nine (9) customary holidays per year Company also offers two (2) floating holidays to be taken on any day of your choice Training Programs Company offers internal and external training opportunities through online or classroom instruction, professional organizations, certifications, college programs and more Additional Benefits Free drink selection Gym reimbursement Employee Discount Programs Workplace Type This is a fully onsite position in Austin,TX. Application Deadline This position will be accepting applications until Jan 16, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.