New 
Desktop End User Support Analyst
 TEKsystems | |
$20.00 - $21.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, California, Emeryville | |
 Jan 09, 2025 | |
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*Description*
Responsible for maintenance, repairs, and troubleshooting of desktop, hardware/software, network, telephony, and videoconferencing issues that may arise, providing after-hours and weekend support as needed. This role is also responsible for executive team white glove technical support and service, end-user training, and new-hire onboarding *Skills* Desktop, Troubleshooting, Office 365, network support *Top Skills Details* Desktop,Troubleshooting,Office 365,network support *Additional Skills & Qualifications* - 2-4 years of experience in a Desktop/End User Support Analyst role. * Detailed technical knowledge and experience with Mac OSX, Microsoft Windows, and iOS family of client operating systems and associated hardware devices * Solid and demostratable experience with Active Directory, OKTA, Jira, Zendesk, O365, MS Teams, Zoom, VPN, * Experience in working directly with senior/executive leadership. * Experienced in researching and resolving technical desktop problems of moderate to complex severity, typically escalated from first line support teams and on-site personnel. * Experienced in responding to escalated telephone, email and online requests for technical support. *Experience Level* Intermediate Level *Pay and Benefits* The pay range for this position is $20.00 - $21.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Emeryville,CA. *Application Deadline* This position will be accepting applications until Jan 15, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |