Director of Audio Visual (AV)

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas.

The Director of Audio Visual (AV) oversees all aspects of the audio-visual operations, ensuring seamless execution of AV services for events, conferences, meetings, and other activities. This role is responsible for managing a team, maintaining AV equipment, collaborating with clients, and delivering high-quality AV solutions that meet client needs and enhance their experience. The Director will also stay up-to-date with emerging technologies to continuously improve service offerings.

Oversee day-to-day operations of AV services, ensuring efficient and high-quality execution.
• Coordinate AV requirements for meetings, conferences, and events with clients and internal stakeholders.
• Manage the setup, operation, and breakdown of AV equipment, ensuring all systems are functioning properly.
• Develop and enforce operational procedures and standards to ensure consistency and excellence in service delivery.
• Lead, train, and manage the AV team, including technicians and support staff.
• Schedule and assign tasks to ensure proper coverage for events and projects.
• Foster a culture of teamwork, professionalism, and client-focused service.
• Collaborate with clients to understand their AV needs and provide tailored solutions.
• Provide technical expertise and guidance during event planning and execution.
• Troubleshoot and resolve AV issues quickly to ensure client satisfaction.
• Maintain an inventory of AV equipment, ensuring all items are in working order.
• Coordinate equipment repairs, upgrades, and replacements as needed.
• Research and recommend new technologies to enhance AV capabilities and improve efficiency.
• Prepare and manage the AV department's budget, including labor and equipment costs.
• Track and report key performance metrics related to AV operations.
• Develop cost estimates for AV services and ensure profitability of operations.
• Ensure all AV operations comply with health, safety, and regulatory standards.
• Conduct regular inspections of equipment and facilities to identify and address potential hazards.
• Perform any other responsibilities requested by management.

• Bachelor's degree in a related field (e.g., Audio Engineering, Communications, or Technical Management) or equivalent experience.
• Minimum of 3-5 years of experience in audio-visual services, with at least 1 years in a leadership role.
• Experience working in the hospitality industry is preferred.
• Expertise in audio, video, lighting, and projection systems, as well as streaming technologies.
• Proficiency with AV platforms such as Crestron, Extron, Biamp, or similar systems.
• Strong knowledge of networking and IT systems as they relate to AV operations.
• Excellent leadership, organizational, and communication skills.
• Ability to troubleshoot and solve technical problems quickly under pressure.
• Exceptional customer service and interpersonal skills.