Desktop Support Technician

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

Job Description

The IT Service Desk Support is responsible for providing professional and efficient onsite IT support in a large enterprise environment. A strong customer service mindset is the key to succeeding in this role. This person will play a key role in the continued support of a standard portfolio of services for the IT Service desk team, and the associated policies and procedures.

This position is located onsite at our Downers Grove, IL office.

Key Accountabilities

• Provide the of highest quality interactions with Zurn Elkay internal user/customers, including executive management. Drive improvement in quality and quantity of documentation for processes and procedures, as well as rolling record of customer interactions in ticketing system.

• Contribute to the knowledge management platform encouraging documentation and knowledge sharing across all of IT.

• Perform the standard functions of a Service Desk technician and tier 2 site support

• Maintain and enable new/improved processes and standard work.

• Promote excellent customer service, effective response times and provide insights into general support issues.

• Provide training on new hardware and/or software applications as requested.

• Service Desk support for 2500+ users. Provides timely and considerate customer service to end users by fielding service desk calls and resolving technical issues.

• Document and track all support requests and resolutions in a help desk ticketing system

• Creating user accounts and managing access control based on company policies.

• Assist with ad hoc IT projects, including system upgrades, deployments, and troubleshooting.

Qualifications/Requirements

• Minimum of 2+ Years of experience as a IT client support technician

• Two year technical degree or equivalent relevant work experience.

• Large enterprise experience is required and global support experience a plus

• Ability to work independently under remote supervision.

• Requires lifting and carrying items weighing up to 50 pounds

• Ability to travel up to 10% to support local sites

Capabilities and Success Factors

• Decision Quality - Making good and timely decisions that keep the organization moving forward.

• Manages Complexity - Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.

• Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

• Drives Results - Consistently achieving results, even under tough circumstances.

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 Weeks Vacation
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program

**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**

Equal Opportunity Employer - Minority/Female/Disability/Veteran