Driver License District Manager - Allegheny

The Bureau of Driver Licensing is seeking a Driver License District Manager to oversee subordinate supervisors at Driver License Centers (DLC) or REAL ID DLCs in the Western Region, specifically the South Pittsburgh District. This position will focus on setting goals and objectives aimed at enhancing the efficiency and effectiveness of the district's centers, while also offering support to field staff. If you are eager to showcase your outstanding leadership abilities, we invite you to seize this fantastic opportunity and apply now!

In this role, you will oversee the supervisors in daily operations of all DLCs and REAL ID DLCs in the South Pittsburgh District. Your key responsibilities will encompass managing human resources, which includes hiring, training, recognizing, and disciplining both Civil Service and union personnel. You will ensure the equitable administration of knowledge and skills assessments throughout the District. Additionally, you will evaluate the performance and productivity of field employees through direct observations, analysis of productivity metrics, quality assessments, test outcomes, and customer satisfaction surveys. You will also oversee the proper application and documentation of fee waiver codes, ensuring adherence to Fee Waiver Guidelines, and provide training to staff on these protocols. Conducting audits of fee waiver transactions, addressing any discrepancies, and reporting suspected misconduct or fraud to management will also be part of your duties. You will strive to reduce customer wait times, ensuring that no Center exceeds a 30-minute wait. Promoting a customer service policy that guarantees courteous and professional interactions within the District is essential. Furthermore, you will ensure that field management implements controls to maintain consistent service quality and has measures in place to prevent identity fraud and theft. Effective communication of the organization's vision, mission, values, and priorities is crucial, as is managing conflicts among customers, partners, and staff to align on driver exam priorities.

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full-time employment, 80 hours bi-weekly
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Bridgeville.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Four years of experience obtaining, evaluating, and providing information to the public including one year of supervisory experience over customer service providers; or
• An equivalent combination of experience and training which includes one year of supervisory experience over customer service providers.

Special Requirements:

• This position requires an active Pennsylvania non-commercial Class C Driver's License or equivalent and twenty-one years of age at the time of application.
• This position requires no suspensions or revocations of a driver's license during the five-year period immediately preceding employment.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.