Learning Coordinator

About Presbyterian Healthcare Services

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

The Learning Coordinator owns the overall implementation of learning programs by coordinating marketing, communications, logistics, and tracking. This person also serves as a liaison with learning program stakeholders to ensure learning programs are attended and delivered as planned.

High School diploma required.
• Bachelor Degree preferred.
• At least 5 years of experience managing a complex office environment.
• Experience working collaboratively to create innovative solutions.
• Experience supporting learning programs a plus.
• Program/project management experience a plus.
• Organizational, planning, and prioritization skills:
  • Strong initiative and problem-solving skills, with a sense of urgency.
  • Ability to self-manage projects and workload.
  • Strong attention to accuracy and high-detail orientation.
  • Collaborates effectively as part of multiple teams.
  • Proficient in documenting, communicating, and improving processes.
  • Able to take initiative in developing new methods, procedures, and approaches to sustain or improve operations.
  • Highly proficient in Microsoft Office (Word, Excel, Outlook, Powerpoint).
  • Able to quickly learn new software and web-based applications.
  • Working knowledge of webinar and online video-conferencing software/apps - proficiency a plus.
  • Demonstrated ability to communicate in an effective professional manner, both verbally and in writing.
  • Excellent telephone skills, with the ability to communicate in a positive manner with all levels of personnel and guests.
• Knowledge of office equipment and facilities.
• Ability to deal with and help others navigate ambiguity and uncertainty.
• Ability to be flexible to accommodate quick turnaround on projects and deliverables required and sometimes work outside of normal business hours.
• Experience producing on-line learning events preferred.
• This position requires you to be onsite in Albuquerque, NM.

Program Management:
Serves as the central point of contact for learning program implementation including things such as registration of learners, coordination of facilitators, preparing class materials, preparing rooms (including scheduling and setup/reset), tracking attendance, and other related duties. Continually improves and refines processes and procedures to optimize program functioning and ensure quality outcomes.

Learning Liaison:
Serves as a resource to help learners understand course offerings, how to register, and how to engage in learning services including participant reminders, pre-work, and post-work. Communicates with and schedules facilitators and presenters to ensure they know their role in learning programs. Monitors and administrates communication tools used by department.

Front Desk Support:
Point of contact for visitors and users of learning spaces. Answers questions and directs people to where they need to be.

Learning Management System (LMS) Administration:
Uses the LMS to build courses and curricula, manages and tracks registrations, rosters and waitlists, tracks attendance, manages instructors and other resources, runs evaluation and other reports, and other related duties in the LMS.

Material Development & Production:
Compiles, edits, and formats training material and departmental documents. Develops and publishes ongoing communications that include courses and information on programs and learning opportunities and resources. Prints class materials including name tents, participant guides, handouts, toolkits, facilitator guides, sign-in sheets, certificates, etc. Organizes materials and PowerPoint presentations electronically.

Analyzing Learning Data & Reporting:
Develops evaluation strategies and administers reports to track the effectiveness of learning programs and creates reports demonstrating the value of learning programs.

Resource Management:
Keeps track of and administers resources and technology used in learning programs. Orders supplies and maintains inventory.

Team Support:
Provides support to team members, including, but not limited to, assistance with presentation creation, communications, research for new programs, and representation on various committees or task forces. Continuously seeks ways to improve the effectiveness and efficiency of learning coordination processes.

Facilities Management:
Oversees room / furniture setup and use, catering / refreshments, cleaning, building maintenance, Audio/Visual equipment, and equipment repairs in training rooms. Clean up rooms and white boards after training is complete and ensure all training spaces are ready for their next use.

Administrative Duties:
Provides administrative support, including, but not limited to, processing invoices, managing group timecards, ordering supplies, managing contracts and licenses, managing calendars and schedules, etc.

We offer more than the standard benefits!

Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!

Learn more about our employee benefits:

https://www.phs.org/careers/why-work-with-us/benefits

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.

Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.

About Our Regional Delivery System

Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari. Our regional facilities are home to more than 1,600 clinical and non-clinical employees who help make Presbyterian the state's largest private employer with nearly 14,000 statewide employees. With a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities.

We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico

New Mexico continues to grow steadily in population and features a low cost-of living.

Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.

New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.