Clinic Support Coordinator

Patient Interaction & Administrative Support:

• Greet patients and visitors, ensuring a positive and professional first impression.
• Manage daily check-in and check-out processes, maintaining accurate records.
• Answer phone calls promptly and provide detailed information about Rogers programs and services.
• Schedule and register patients, verifying insurance and guarantor details during admissions.

Records Management & Documentation:

• Maintain and update medical records with accuracy and confidentiality.
• Review and organize all active medical records, ensuring proper placement of documents.
• File reports and documents promptly to ensure up-to-date records.
• Complete all required documentation within established timeframes.

Operational Coordination:

• Maintain and order office supplies to support uninterrupted operations.
• Distribute incoming mail and packages efficiently.
• Track and complete assigned metrics, statistics, and operational tasks.
• Assist the treatment team by copying, organizing, and distributing necessary documents.

Communication & Collaboration:

• Act as a liaison to facilitate communication between the treatment team, external agencies, and other departments.
• Coordinate patient transfers to and from Rogers, ensuring seamless transitions.
• Address concerns and inquiries professionally, focusing on solutions.

Environment & Professionalism:

• Ensure the work environment is safe, clean, and orderly.
• Conduct oneself in a professional manner, adhering to hospital policies, including infection control and employee health guidelines.
• Demonstrate organizational skills and timely task completion.
• Maintain a positive, team-oriented attitude in all interactions with peers, patients, and stakeholders.

Continuous Improvement:

• Participate in professional development opportunities, including external seminars, to enhance skills and knowledge.
• Provide feedback and solutions to improve processes and services.

Additional Job Description:

Education/Training Requirements:

• Eighteen (18) years of age, or older.
• High school diploma required.
• Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software is required; Cerner is preferred.
• Previous experience working in an office setting, medical office or psychiatric setting is preferred.
• Basic knowledge of equipment utilized to perform clerical duties.
• American Heart Association Provider CPR certification is required within thirty (30) days of hire. Annual re-certification is required.
• Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Annual re-certification is required.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)