Telephone Service Rep (PRN)

MedStar Health
United States, Maryland, Baltimore
Jan 04, 2025
General Summary of Position The telecommunications team at MedStar Franklin Square Medical Center has a PRN opening for a Telephone Service Rep, which is the first point of contact for callers and will provide general information. This department is open 24/7 and the ideal candidate will have open availability to fill in as needed. This is a PRN/as-needed position. PRN positions are generally not eligible for benefits. Primary Duties and Responsibilities Maintains the hospital-wide phone directory including emergency and pager numbers for physicians, departmental leadership and professional staff. Utilizes and maintains this information in accordance with the hospital's confidentiality policies. Prints replacement ID badges for associates. Provides assistance during emergency situations, notifying proper internal and external authorities. Maintains open lines of communications during crisis situations. Utilizes all available emergency guidelines to effectively manage critical situations such as CODES, reports of fires, elevator problems and phone outages. Provides information to callers, including general hospital information and directions; processes and directs incoming and outgoing calls utilizing the Intellidesk system, adhering to hospital and departmental standards. Records and reports all troubles with visitors, patients, and telephones to the proper authority. Sends regular, emergency, conference, visiting hours ending, and information desk closing pages via intercom and beeper. Tests and documents code blue and panic alarms systems. Directs all visitors, callers, and staff their proper destination. Minimum Qualifications Education High School Diploma or GED required. Knowledge of medical terminology preferred. Experience 3 months switchboard and receptionist experience required. Knowledge, Skills, and Abilities Excellent customer services skills. Typing and computer skills. Ability to work independently. Verbal and written communication skills. This position has a hiring range of $17.5 - $28.73