Patient Access Specialist

Cone Health

United States, North Carolina, Burlington

Jan 04, 2025

The Patient Access Specialist is responsible for guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions. Working under direct supervision, this position also gets patients ready for intake, processes them during admission, and guides them through discharge. The schedule for this position is 10:00 a.m. to 6:00 p.m. Monday - Friday.

Utilizes tools and resources to perform responsibilities accurately and efficiently, including documentation of requests and responses to ensure accuracy in the clinical, employee, regulatory and/or financial record, as defined by job scope.
Collects patient demographic data, obtain insurance information, and verify eligibility and benefits.
Collect patient financial liability at time of service.
Meets productivity requirements to ensure excellent service is provided to customers.
Identifies patient needs by asking questions to interpret, analyze and anticipate the patient situation in order to resolve problems, route requests or initiate emergency dispatch, utilizing effective customer service skills.
Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
Communicates issues or potential issues involving customer service and process improvement opportunities to management.
Performs other duties as assigned.

EDUCATION:

Required: High School Diploma or equivalent

EXPERIENCE:

Required: 1 year of experience.

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.