Customer Service Representative

Acara Solutions is hiring an experienced Customer Service Representative for a Manufacturing Company in Montgomeryville, PA

Responsibilities:

• The Customer Service position is to support the order-to-invoice process for business line customers.
• The roles and responsibilities of this essential position ensure products are ordered on time for delivery while minimizing risk for the team, business line, and company.

• Liaise between Sales, Technical delivery consultant, and production sites to collect all details required for order item creation
• Communicate production requirements and shipping needs with local and Intercompany manufacturing sites
• Support all invoicing activities and communication requirements for shipments: monthly, quarterly, and at year-end
• Support Sales Ops by representing the CS team to provide requirements for production by customer
• Interact daily with manufacturing sites as it relates to issuance needs
• Ensure all corporate processes are implemented and followed for the Order to Invoice process
• Represent the team on video calls for various topics/customers/products
• Complete quarterly audits with accuracy and a 90% score
• Document, report, and track for follow-up and corrective actions all issues reported by the customer
• Attend training as required to support the Customer Service position
• Must be comfortable working in a multi-cultural company with various English accents spoken.
• Comfortable managing daily responsibilities while working in a remote location away from the Customer Service Manager or team

Here's what you'll get:

Pay: $25.00 / hr.

Hours: 40 hrs/Week.

Length: Contract to Hire.

Sound like a good fit?

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About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 3 years experience in working with customers and internal teams to support order to invoice process.
• Minimum of 3 years experience in customer service processing orders (not on the phone- most of the work is through email).
• Minimum of 3 years experience in supporting the sales team by taking in orders, entering orders in the system, and doing lots of follow-up.
• Minimum of 3 years experience in ERP system for invoicing tasks (We use Oracle).

• Professional oral and written communication and presentation skills.
• Ability to multi-task and prioritize.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.